System for managing group of computers by displaying only relevant and non-redundant alert message of the highest severity and controlling processes based on system resources

ABSTRACT

The system and method of this invention automatically manages a group of computers by automatically gathering data, storing the data, analyzing the stored data to identify specified conditions, and initiating automated actions to respond to the detected conditions. The invention, hereafter &#34;SYSTEMWatch AI-L&#34;, comprises a SYSTEMWatch AI-L client which turns a computer into a managed computer, a SYSTEMWatch AI-L console, which turns a computer into a monitoring computer, a SYSTEMWatch AI-L send facility, which allows a system administrator to send commands to various SYSTEMWatch AI-L clients through the SYSTEMWatch AI-L console, and a SYSTEMWatch AI-L report facility which allows a system administrator to query information collected and processed by the SYSTEMWatch AI-L clients and SYSTEMWatch AI-L consoles.

This application is a division of application Ser. No. 08/238,476 filed May 5, 1994 which application is now: U.S. Pat. No. 5,619,656.

FIELD OF THE INVENTION

This invention relates in general to system administration and in particular to automated management of a group of computers and its associated hardware and software.

BACKGROUND ART

The following documents are hereby incorporated by reference in its entirety:

1. Object Oriented Programming, Coad P., and Nicola J., YourDon Press Computing Series, 1993., ISBN 0-13-032616-X.

2. The C Programming Language, Kernighan B., and Ritchie D., 1st Edition, Prentice-Hall Inc., ISBN 0-13-110163-3

3. The Unix Programming Environment, Kernighan and Pike, Prentice-Hall Inc., ISBN 013-937699-2

4. Unix Network Programming, Stevens, Prentice Hall Software Series, 1990, ISBN 0-13-949876-1.

5. Internetworking with TCP/IP, Volume I, Principles, Protocols, and Architecture, 2d Ed, Prentice Hall, 1991, ISBN 0-13468505-9

6. Solaris 1.1, SMCC VersionA, AnswerBook for SunOS 4.1.3 and Open Windows Version 3, Sun Microsystems Computer Corporation, Part Number 704-3183-10, Revision A.

7. Artificial Intelligence, Rich E., McGraw-Hill, 1983, ISBN 0-07-052261-8.

8. Artificial Intelligence, Winston P., 2d Edition, 1984, ISBN 0-201-08259-4.

9. Documentation for the SunOS 4.1.3 operating system from Sun Microsystems, Inc.

10. SunOS 4.1.3 manual pages ("man pages") from Sun Microsystems, Inc.

As used within this document and its accompaning drawings and figures, the following terms are to be construed in this manner:

1. "CPU" shall refer to the central processing unit of a computer if that computer has a single processing unit. If the computer has multiple processors, the term CPU shall refer to all the processing units of such a system.

2. "Managing a computer" shall refer to the steps necessary to manage a computer, for example, gathering and storing information, analyzing information to detect conditions, and acting upon detected conditions.

The problem of system administration for a computer with a complex operating system such as the UNIX operating system is a complex one. For example, in the UNIX workstation market, it is common for an organization to hire one system administrator for every 20-50 workstations installed, with each such administrator costing a company (including salary and overhead) between $60,000 and $100,000. Indeed, some corporations have discovered that despite freezing or cutting back hardware and software purchases, the rising cost of retaining system administrators has nevertheless continued to escalate the cost of maintaining an Information Services organization at a substantial rate.

In a typical system administration environment, the work cycle consists of the following. A problem occurs on the computer which prevents the end user from carrying out some task. The end user detects that problem some time after it has occurred, and calls the complaint desk. The complaint desk dispatches a system administrator to diagnose and remedy the problem. This has three important consequences: First, problems are detected after they have blocked a user's work. This can be of substantial impact in organizations which use their computers to run their businesses. Second, problems which do not necessarily block a user's work, but which may nonetheless have important consequences, are difficult to detect. For example, one vendor supplies an electronic mail package which is dependent upon a functional mail daemon process. This mail daemon process has a tendency to die on an irregular, but frequent basis. In such situations, the end user typically does not realize that he is not capable of receiving electronic mail until after they've missed a meeting scheduled by electronic mail. Third, because problems are not detected until after they block a user's work, a problem which at an earlier state might have been easier to fix cannot be fixed until it has escalated into something more serious, and more difficult to correct.

Currently, system administrators manage a group of computers by performing most actions manually. Typically, the system administrator periodically issues a variety of commands to gather information regarding the state of the various computers in the group. Based upon the information gathered, and based upon a variety of non-computer information, the system administrator detects problems and formulates action plans to deal with the detected problems.

Automation of a system administration's task is difficult for several reasons:

1. Data regarding the state of the computer is difficult to obtain. Typically, the system administrator must issue a variety of commands and consider several pieces of information from each command in order to diagnose a problem. If the system administrator is responsible for several machines, these commands must be repeated on each machine.

2. When the system administrator detects a problem, the appropriate action plan may vary depending on a variety of external factors. For example, suppose a particular computer becomes slow and unresponsive when the system load on that computer crosses a certain threshold. If this problem occurs during normal business hours under ordinary circumstances, it will probably be a problem which must be resolved in a timely manner. On the other hand, suppose this problem occurs in the middle of the night. While this situation might still be a problem, the resolution need not be as timely since the organization's work will not be impacted, unless the problem still exists by the start of the business day. Now suppose the accounting department, at the end of each month, runs a processor intensive task to do the end-of-month accounting, which normally forces the load average above that threshold. If the system load crosses that same average during the time when the accounting department runs their end of month program, that's not a problem. In order to build a tool to handle situations like these using current tools would require writing a large series of inter-related complex boolean expressions. Unfortunately, writing and testing such a series of complex boolean expressions are difficult.

3. Current system administration tools view the universe of computer problems as a static universe. Computer problems, however, evolve over time as hardware and software are added, removed, and replaced in a computer.

4. Furthermore, an automated tool should also flexibly alter its behavior based on the nature of the commands a system administrator issues to it in guiding it in to resolve problems. Thus, if the system administrator routinely ignores a particular problem, the automated tool should warn the system administrator less frequently if the routinely ignored problem reoccurs.

What is needed is a tool which will automatically gather the necessary computer information to manage a group of computers, detect problems based upon the gathered information, inform the system administrator of detected problems, and automatically perform corrective actions to resolve detected problems.

SUMMARY OF THE INVENTION

The shortcomings of the prior art are overcome and additional advantages are provided in accordance with the principles of the present invention through the provision of SYSTENIWatch AI-L, which automatically manages at least one computer by automatically gathering computer information, storing the gathered information, analyzing the stored information to identify specific computer conditions, and performing automatic actions based on the identified computer conditions.

BRIEF DESCRIPTION OF DRAWINGS

The subject matter which is regarded as the invention is particularly pointed out and distinctly claimed in the claims at the conclusion of the specification. The foregoing and other objects, features, and advantages of the invention will be apparent from the following detailed description taken in conjunction with the accompaning drawings in which:

FIG. 1 illustrates an embodiment of the present invention which comprises two groups of computers, a group of managed computers and a group of monitoring computers.

FIG. 2 illustrates one example of the structure of a managed computer, comprising a processing unit, memory, disk, network interface, peripherals, and a SYSTEMWatch AI-L client;

FIG. 3 illustrates one embodiment of the structure of a monitoring & command computer, comprising a processing unit, disk, network interface, peripherals, and a SYSTEMWatch AI-L console;

FIG. 4 illustrates one embodiment of the structure of a computer which is both a managed computer and a monitoring computer, comprising a processing unit, disk, network interface, peripherals, a SYSTEMWatch AI-L console, and a SYSTEMWatch AI-L client;

FIG. 5 illustrates one embodiment of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console, comprising of a core layer plus an application layer.

FIG. 6 illustrates one embodiment of the logical structure of the core layer in accordance with the principles of the present invention;

FIG. 7 illustrates one example of an embodiment of data within the database of the core layer accordance ith the principles of the present invention;

FIGS. 8a-8b illustrates one embodiment of the operation of the expert system found in the core layer of SYSTEMWatch AI-L;

FIG. 9 illustrates one embodiment of the SYSTEMWatch AI-L client's "client loop";

FIG. 10 illustrates one embodiment of the SYSTEMWatch AI-L console's "console loop";

FIG. 11 illusrtates one embodiment of the SYSTEMWatch AI-L request facility; and

FIG. 12 illustrates one embodiment of the SYSTEMWatch AI-L report facility.

DESCRIPTION OF THE PREFERRED EMIBODIMENT

One preferred embodiment of the technique of the present invention of managing a group of computers is targeted at groups of workstations running the UNIX operating system. Alternative embodiments of the present invention can consist of groups of computers running other operating systems, such as, Microsoft's Windows NT and IBM's OS/2. As viewed in FIG. 1, the invention comprises, for instance, 2 groups of computers:

a. A group of managed computers, 1, which includes computers, 2-5, comprising, for example, (see FIG. 2) a CPU, 9, memory, 10, disks, 14, communications interface, 16, other peripherals, 15, and a SYSTEMWatch AI-L client, 13. The size of the managed group of computers can range from 1 to several thousand. Data which is gathered from a managed computer is stored on the managed computer. From time to time, a managed computer may send data to a monitoring computer (see below).

b. A group of monitoring computers, 6, which includes computers comprising, for example, (see FIG. 3) a CPU, 17, memory,18, disks, 22, communications interface, 24, other peripherals, 23, and a SYSTEMWatch AI-L console, 21. The size of the monitoring group of computers can range from 0 to several hundred. Although data gathered from a managed computer is stored on the managed computer, from time to time a managed computer may send data to a monitoring computer. A monitoring computer can also explicitly request data from a managed computer. Data which is received by the monitoring computer from a managed computer is stored on the monitoring computer. Furthermore, since a monitoring computer can receive data from several managed computers, a monitoring computer may perform post-processing on data received from several managed computer, and/or perform additional data gathering itself, in which case that data is stored on the monitoring computer.

In another embodiment the two groups of computers may be the same group (all managed computers are also monitoring computers), two distinct groups (no managed computers are monitoring computers), or overlap (some managed computers are monitoring computers). The computers which form the groups of computers may be heterogeneous or homogeneous. The only requirement is that each managed computer have the capability to communicate with at least one monitoring computer. One preferred embodiment of this invention is to have all the computers on a computer network, but any other means of communication, e.g., over a modem using a telecommunications network, is adequate. The differentiation between managed and monitoring computers are the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console, which are described below:

a. As show in FIG. 2, a computer is a managed computer if the computer is running the SYSTEMWatch AI-L client, which provides a means for the computer to automatically detect and respond to problems. Additionally, the SYSTEMWatch AI-L client also accepts and responds to commands issued by a SYSTEMWatch AI-L console described below.

b. As shown in FIG. 3, a computer is a monitoring computer if the computer is running the SYSTEMWatch AI-L console, which provides a means for the computer to receive and display notifications of detected problems, and to display the corrective actions taken. Additionally, the SYSTEMWatch AI-L console is also able to issue commands to any group of managed computers.

c. As shown in FIG. 4, a computer is both a managed computer and a monitoring computer if it contains both SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21.

An Overview of the SYSTEMWatch AI-L Client

The task of the SYSTEMWatch AI-L client is to manage a computer and to provide notification of management actions to the SYSTEMWatch AI-L console. Before explaining how the SYSTEMWatch AI-L client operates, however, it is necessary to consider how the SYSTEMWatch AI-L client is organized. As previously mentioned, the SYSTEMWatch AI-L client is bifurcated into a core layer, 33, which provides the SYSTEMWatch AI-L client with the underlying mechanism for detecting and responding to problems, and an application layer, 34, which configures the SYSTEMWatch AI-L client to operate in a useful manner. The SYSTEMWatch AI-L client was designed this way because the nature of a particular computer's problem is not static. For example, problems may evolve as changes are made to the hardware and software of the computer, and if the computer is a multi-user computer, as users are added and removed from the system. As computer problems change, only the SYSTEMWatch AI-L client's application layer need be modified. As shown in FIG. 6, the core layer is composed of four elements: a database, 41, an expert system, 40, a language interpreter, 39, and a communications mechanism, 42. One example of a preferred embodiment of the application layer, 34, is a series of programs written in a language which can be interpreted by the language interpreter of the core layer.

Core Layer Description--Database

The first element of the core layer is SYSTEMWatch AI-L database, 41. The database is used for storing gathered data, intermediate results, and other information. Refering to FIG. 7, in the context of the database, SYSTEMWatch AI-L uses two concepts: ENTITYs, 43, 53, and PROPERTYs, 44, 47, 49, 54, 56. These two features are now described in greater detail:

1. Property

Conceptually, PROPERTYs are similar to field descriptions. In one embodiment, a PROPERTY has the following features:

                                      TABLE 1     __________________________________________________________________________     FEATURE  DESCRIPTION     __________________________________________________________________________     NAME     A property must have a name.     TYPE     A property must have a type, which corresponds to the type of              the              data to be stored in the field.     FORMAT   A property may optionally have a string which describes how the              data in              the field should be formatted. The format string is similar to              the C              language's printf( )'s formatting control.     HEADER   A property may optionally contain a string which will be              displayed              as the column header when a report featuring records containing              the property is displayed.     DISPLAYUNIT              A string used by the reporting facility which is appended to the              data              in the field during a report. Thus, if the PROPERTY is a              description              of memory utilization in kilobytes, an appropriate DISPLAYUNIT              might be "kb"     DISPLAYTYPE              Some display formats are commonly used through SYSTEMWatch              AI-L. DISPLAYTYPES are keywords which corresponds to a              particular              FORMAT. Examples of DISPLAYTYPEs include STRING20, for a              string limited to 20 characters in width, DATESMALL, for              displaying              date in mm/dd format, PERCENT, for automatically display              numbers              between 0.0 and 1.0 as percentages (e.g.: 0.52 is displayed as              52%)     SHORTDESC              A PROPERTY may optionally contain an abbreviated description of              the              PROPERTY.     LONGDESC A PROPERTY may optionally contain a long description of the              PROPERTY.     __________________________________________________________________________

2. Entity

Conceptually, ENTITYs are similar to database tables. In SYSTEMWatch AI-L, ENTITYs are used to group related PROPERTYs.

FIG. 7 illustrates the concept that each piece of data in the database is associated with a given PROPERTY and a given ENTITY. In this document, it will be necessary to refer to certain combinations of ENTITYs and PROPERTYs. The construction <entity name>₋₋ <property name> (e.g.: IGNORE₋₋ IGNORETIME) will refer to a database entry with an entity equal to <entity name> and a property equal to <property name>.

In addition to ENTITYs and PROPERTYs, the database, 41, in SYSTEMWatch AI-L also has these additional features:

1. Host Information

Each piece of data in database, 41, automatically has host information associated with it. Thus, as data is stored in the database, the database automatically associates the host from which the data originated from. This is because in SYSTEMWatch AI-L, data is "owned" by the host from where the data originated. Other hosts may request a copy of the data since SYSTEMWatch AI-L has communications capabilities. Some data may be stored in a central location (e.g.: a SYSTEMWatch AI-L console) if it is relevant to multiple computers. Because each piece of data has host information associated with it, a SYSTEMWatch AI-L console can conslidate data from multiple hosts.

2. Time Information

Each piece of data in database, 41, has a time field associated with it. The time field by default has the last time the data was updated, but SYSTEMWatch AI-L provides a mechanism of changing the time field so its possible to store some other time in the field.

3. Name

Each piece of data in database, 41, has a key field which is called the name field. A name field must be unique for a given ENTITY, PROPERTY, and host (the name of a computer). Thus, within an ENTITY and PROPERTY used for tracking computer processes, the name field might be the process id since process ids are unique on each computer, so by specifying the ENTITY name, PROPERTY name, and host name, the name field forms a unique key to locate the data.

4. Value

Of course, a database stores data. In SYSTEMWatch AI-L, the term value refers to the data stored in the database.

In one example, database, 41, is currently implemented as a relational database: One table is used for describing ENTITYs. This table is used to associate ENTITYs with PROPERTYs. Another table is used for describing PROPERTYs. Finally, another table holds the information, which can be located by providing an ENTITY name, PROPERTY name, and the name field of the data. This table also contains the associated host and time information.

In another embodiment, database, 41, can also be implemented with a database which is object oriented, i.e, a database which supports the ability to inherit data and methods from super and sub classes.

Additional requirements of database, 41, used in the core is that the database must support certain query operations and certain set operations. Specifically, the query operations supported by the database include:

1. regular expression matching in queries.

2. creation time or update time query, i.e., searching for a data item based upon the time the data was stored in the database or based on the time the data was last updated in the database.

3. host of origin in queries, i.e., searching for a data item based on the host which created the data.

4. time comparison query, i.e., searching for data based upon a time comparison. Note:

SYSTEMWatch AI-L stores its time in a manner similar to the UNIX operating system. That is to say, all time is converted to seconds elapsed since the beginning of UNIX time. The advantages of using this method is that time comparisons are easily made, and a time plus an interval can be added to obtain a future time.

The set operations which database, 41, supports include:

1. set intersections (ANDs)--given 2 or more sets of data, return the elements present in all sets.

2. set union (ORs)--given 2 or more sets of data, return the elements in all sets.

3. set exclusion (NOTs)--given a first set and a second set, return elements in the first set which are not elements of the second set.

Core Layer Description--The Expert System

The second element of the core layer is an expert system, 40, which is used for problem detection and action initiation. The expert system, 40, is a forward chaining rule based expert system using a rule specificity algorithm. When SYSTEMWatch AI-L client, 13, is started, the expert system contains no rules. Rules are declared and incorporated into the core layer. Rules support both the IF-THEN rules as well as IF-THEN-ELSE rules. The rules used in SYSTEMWatch AI-L permit assignments and function calls within the condition of the rule. Additionally, SYSTEMWatch AI-L expert system, 40, also has the following features:

a. Rules can declare variables. All variables declared within a rule are static variables.

b. Rules can have an initialization section. The initialization section contains actions which must be performed only once, and before the rule is ever tested. It can, for example, contain a state declaration and an interval declaration (states and intervals are described below). It may contain variable declarations for variables used by the rules, and it may contain code to do a variety of actions.

c. Rules can have, for instance, an INTERVAL and a LASTCHECK time. In accordance with the principles of the present invention, in order for a rule to be eligible for testing by the expert system, at the time of testing the clock time must be equal to or greater than the LASTCHECK time plus the INTERVAL time. The LASTCHECK time for each rule is set to the clock time whenever a rule is actually tested. This way, the INTERVAL specifies the minimum amount of time which must elapse since the last time a rule was checked before the rule becomes eligible for testing again.

d. The expert system and its rules have a state property. One example of the possible states is described below. Under expert system, 40, in order for a rule to be eligible for testing, the rule's state must equal the expert system's state. All rules except one must declare a state for the rule in its initialization section. The one rule without such a declaration is a rule used by expert system, 40, to switch it into the DATA state. Other rules are responsible for managing the transition from DATA to DATA2, and from DATA2 to EXCEPT. These states are described below:

DATA:

The data state is assigned to rules which gather raw data from the computer system. Examples of such rules would be rules which gather the amount of free space remaining on a file system, or the amount of CPU time consumed by a process. SYSTEMWatch AI-L contains a series of rules responsible for switching states, and those rules ensures that rules with the DATA state are eligible to be tested before rules with a DATA2 or EXCEPT state.

DATA2:

Sometimes, a rule which performs problem detection or a rule which initiates an action requires data which can only be computed after certain raw data is gathered in the DATA state. Although the rule can compute that information directly, if that computation is necessary for a variety of rules, it is more efficient to ensure that the computation is performed only once. The DATA2 state is assigned to rules which perform this intermediate level calculation. The rules responsible for switching states ensure that DATA2 state rules are eligible for testing after DATA state rules, but before EXCEPT state rules.

EXCEPT:

The EXCEPT state is assigned to the remaining rules, which are used to perform problem detection and action initiation. The rule responsible for switching states ensures that EXCEPT state rules are eligible for testing only after both DATA and DATA2 state rules are tested. However, after the EXCEPT state rules are tested, the state is reset to the DATA state, and the cycle resumes.

e. Each rule in the expert system also has a ONCE property. ONCE defaults to true, but can be set to false on a per rule basis by making the appropriate declarations in the initialization section of the rule, or the THEN clause, or the ELSE clause of the rule. In SYSTEMWatch AI-L, a rule is not eligible for testing by the expert system if the ONCE property for the rule is true, and if during this pass through the expert system, the rule has previously been tested true.

After all the rules are declared, the expert system is in a state where it is ready to test rules. SYSTEMWatch AI-L forces the expert system component of the core layer to run through its rules whenever the execRules function is called. As described later, the SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21, each call a execRules function in their main loop. As shown in FIGS. 8a-8b, in one embodiment, the expert system functions as follows:

First, if the rules have not been sorted, INQURY 59, "Have the rules been sorted?", the expert system reorders the rules by sorting them in specificity order, STEP 60. Rules are ranked in their order of specificity, with the most specific rules ordered before the least specific rules. Specificity is the total number of comparison operators (less than, less than or equal to, equal to, greater than, greater than or equal to, not equal to) and logical operators (AND, OR, NOT) contained within the boolean expression used as the test in the rules. For example, consider these boolean expressions:

                  TABLE 2     ______________________________________     Boolean Expression Specificity     ______________________________________     A AND NOT B OR (C == D)                        4     (A == B) && NOT C  3     (A == B) && C      2     A == B             1     TRUE               0     ______________________________________

If during the sorting, a group of rules has the same specificity, that group is sorted in declaration order, with the earlier declared rule ordered before a later declared rule. The reordering of the rules is only done once, during the first time the execrules function is called.

If this is the first time the execRules function is called, INQUIRY 61, "Have the rules been initialized?", the expert system also performs rule initialization by running through each rule in order, and each rule's LASTCHECK time is set to zero, ONCE state is set to TRUE, and any statements contained in the rule's initialization section are executed, STEP 62.

Subsequent to initialization or if initialization was previously performed, expert system, 40, begins testing rules in sequence. First, the expert system sets its rule state to a empty string, STEP 63. Then the expert system sets its current rule pointer to the first rule, STEP 64. It makes the current rule be the rule pointed to by the current rule pointer, STEP 65. Then, before testing the rule, the expert system checks to see if the current time is greater than the rule's LASTCHECK time plus the rule's INTERVAL time, INQUIRY 66. If so, the required interval has elapsed, and the rule is not disqualified from testing. Otherwise the rule is disqualified from testing during this pass through the rules. If the above inquiry is affirmative, INQUIRY 67, the expert system checks to see if the expert system rule state is equal to the current rule's state. If they are equal, the rule is not disqualified from testing during this pass through the rule. Otherwise the rule is disqualified. Should the expert system rule state equal the current rule's rule state, the expert system checks to see if the rule's ONCE variable is set to TRUE, INQUIRY 68. If it is, and if this rule has ever tested TRUE during the current call to the execRules function. If so, the rule is disqualified from testing during this pass through the expert system. If not, the rule is eligible for testing.

If a rule is eligible for testing, the expert system tests its condition and sets the rule's LASTCHECK time to be equal to the current time, STEP 69. (The rule's LASTCHECK time is updated when the condition is tested.) If the condition is true, the expert system then executes the THEN clause of the rule, STEP 70. If the condition is false, the expert system executes the ELSE clause of the rule, STEP 71, if it exists.

What happens next depends upon what happened during the rule qualification and rule testing state. If the rule was disqualified from testing, or if the rule was tested and the condition was false, the expert system checks to see if the current rule is the last rule in the expert system, INQUIRY 72. If so, the expert system pass is completed for the time being, and the execRules function returns, STEP 74. If not, the expert system sets the current rule pointer to the next rule, STEP 73, and begins the process of checking rule testing eligibility and rule checking again, STEP 75. On the other hand, if the rule was tested, and the condition was true, then the expert system sets the current rule pointer to the first rule in the expert system, STEP 64, and the expert system begins the process of checking rule testing eligibility and rule checking again, STEP 65.

Core Layer Description--Language Interperter

Returning to FIG. 6, the third element of the core layer is a mechanism for configuring and controlling the database and the expert system. One preferred embodiment of this layer is an interpreter, 39, for a high level language, said language containing a mechanism of expressing database operations, database data definitions, and expert system rules.

Core Layer Description--Communications Mechanism

Finally, the fourth element of the core layer is communications mechanism, 42. The communication mechanism, 42, used by SYSTEMWatch AI-L is based on mailboxes. Each module has its mailboxes which is used to receive incoming data and commands. In one example, SYSTEMWatch AI-L contains two modules, SYSTEMWatch AI-L client, 13, and SYSTEMWatch AI-L console, 21. Messages are sent by deliverying files to desired module's mailbox. If the desired module is on a different computer, the delivery mechanism must be able to transport a message from one computer to another.

In one example of a preferred embodiment, the communication mechanism, 42, operates by running a communications daemon on each machine which has either SYSTEMWatch AI-L client, 13, or SYSTEMWatch AI-L console, 21. A sending module delivers its message to a receiving module by passing the message to the communications daemon located on the machine where the sending module is located. Message passing is accomplished by sending messages on a TCP/IP based network using network sockets. That communications daemon then transmits the message over a computer network to the communications daemon where the receiving module is located. The communications daemon on the machine where the receiving module is located then places the message in a file in the mailbox of the receiving module.

In another example of a preferred embodiment, the communications mechanism, 42, operates by placing all mailboxes of all modules in a central location, say a certain directory on a file server. On each machine which contains either SYSTEMWatch AI-L client, 13, or SYSTEMWatch AI-L console, 21, the file server directory where the mailboxes are located is made accessible. Thus, a sending module delivers its message to a receiving module simply by writing a file into the appropriate mailbox.

Now that the client program organization has been explained, its possible to understand how the SYSTEMWatch AI-L client operates within the context of its bifurcated layers, i.e., the core and application layers. When the SYSTEMWatch AI-L client first begins, it consists of the core layer program reading a file containing a program written in the high level language which can be interpreted by the core. That program, including the 14 programs which that program will read, comprises the application layer for SYSTEMWatch AI-L client, 13. At this point, the database in the core layer has no data record definitions, and no data records. Similarly, the expert system within the core layer has no rules, variables, or routines. As the language interpreter, 39, portion of the core begins to interpret and execute the program, the first thing the program causes the core to do is to perform some housekeeping work. This work consists of ensuring that the communications mailboxes used by the SYSTEMWatch AI-L client are set up. After the housekeeping is done, SYSTEMWatch AI-L client, 13, causes the core to read in a series of files. These files are also files with programs written in the high level language. As each file is read, the routines, data record definitions, and rules expressed in each file are incorporated into the database, expert system, and language interpreter, 39, of the core.

One preferred embodiment is to split these programs into 14 parts, consisting of the following files:

1. worksets

2. configs

3. events

4. requests

5. coms

6. lib

7. alerts

8. filesys

9. files

10. swap

11. process

12. daemon

13. actions

14. ruleinit

Note that if the system administrator wanted to add additional modules to detect, analyze, and respond to additional problems, he need only write a program in the high level language conforming to convention used in the other files in SYSTEMWatch AI-L and modify the application layer to read in his program(s) before the SYSTEMWatch AI-L client reads the ruleinit program.

Each of the 14 files read by the SYSTEMWatch AI-L client will now be described in detail:

1. worksets:

A program which contains database declarations and routines relating to worksets. The worksets program does not declare any rules.

A workset is a SYSTEMWatch AI-L ENTITY which is used to track groups of items for inclusion and exclusion, typically for including/excluding certain objects from being tested by the rules.

                                      TABLE 3     __________________________________________________________________________     ENTITY           PROPERTY TYPE                        DESCRIPTION     __________________________________________________________________________     WORKSET           ITEMLIST string                        Actual list of colon separated items for                        maintaining working sets     WORKSET           ADDEL    string                        Contains the string ADD in case of a                        temporary addition record, and the string                        DEL in the case of a temporary deletion                        record. An empty string means this record is                        a permanent work set record. Other values                        are illegal.     WORKSET           WORKSETNAME                    string                        The name of the workset that a temporary                        add/delete transaction references     WORKSET           TIMEOUT  integer                        Specifies the time at which a temporary ADD                        action will delete an item, or at which a                        temporary DEL action will ADD an item                        back to the database. 0 identifies a                        permanent working set record.     __________________________________________________________________________

The routines declared in the workset program are the following:

                                      TABLE 4     __________________________________________________________________________     NAME     FUNCTION     __________________________________________________________________________     addItem  Takes a string and adds it to a workset if the string is not              already a member of the              workset. Accepts the string and a workset name.     addWorkSet              Adds a string of colon delimited items to a workset. If the              workset does not exist, it is              created. Can optionally accept a time out value, which if              present means the addition is              temporary, and will be deleted from the specified workset after              the timeout period has              expired. Accepts a hostname, workset name, a string, and              optionally, a time out              period.     checkInclExcl              Determines whether an item is on the include or exclude list of              a particular workset              checkInclExcl first checks the workset for an include list. If              an include list exists, and if              the item is on the include list, then checkInclExcl returns the              string "INCLUDE." If an              include list exists and the item is not on the include list,              checkInclExcl returns an              empty string.              If an include list does not exist, checkInclExcl then checks to              see if an exclude list              exists. If an exclude list exist and the item is not on the              exclude list, checkInclExcl              returns "INCLUDE". If an exclude list exists and the item is on              the exclude list,              checkInclExcl returns an empty string.              checkInclExcl accepts a workset name and an itemstring.     checkWorkSet              Reviews workset list of items waiting to be added or deleted and              executes the adds              and deletes if the appropriate time has arrived. checkWorkSet              does not accept any              parameters.     delItem  Accepts an itemstring and a workset, goes through the workset              and deletes every item              in the itemstring from the workset, and then returns the              (modified) workset.     delWorkSet              Accepts a hostname, a workset name, itemlist, and optionally a              time out period.              Deletes each item in the itemlist from the workset, and if after              the deletion(s) no              elements remain in the workset, delete the workset itself. If              the optional time out              period is provided, the deletion is temporary, and after the              expiration of the timeout              period, the workset is restored.     getProblemInterval              Accepts a problem name and searches for the workset entry with              the corresponding              problem name to retrieve the problem checking interval. This              function usually used in              the initialization section of a rule in the expert system to get              the interval.     getWorkSet              Accepts a hostname and a workset name, and returns the              itemstring containing              elements of the specified workset.     isItem   Accepts a workset name and an itemstring, examines whether the              itemstring is              contained in the workset, returning TRUE if found and FALSE if              not found.     __________________________________________________________________________

As previously mentioned, the workset program does not contain any rule declarations.

2. configs:

A program which contains database declarations and routines relating to configurations. The configs program does not dedare any rules.

In SYSTEMWatch AI-L, configuration refers to a method of assigning threshold values and other data to a particular computer. Configurations provide a mechanism by which the system administrator can change the behavior of SYSTEMWatch AI-L without having to modify the rules of the application layer. For example, suppose SYSTEMWatch AI-L contains a rule which notifies the system administrator when the load average of a computer remains above a certain threshold so that the computer is now non-responsive. This threshold number will vary across a variety of computers because a more powerful computer can remain responsive at the same load average which might cause a less powerful computer to become non-responsive. Therefore, if a particular computer site has say 10 computers of lesser power, and 2 more powerful computers, the proper way to configure SYSTEMWatch AI-L would be to specify a lower load average for the 10 weaker computers, and a higher threshold for the 2 more powerful computers.

In SYSTEMWatch AI-L configurations are specified in a text file. Thus, the system administrator can alter the threshold value used by the rules by modifying the text file containing the configuration information since after the SYSTEMWatch AI-L client has read in each of these program files, it reads the configuration file. Configurations can be specified in one of 5 formats:

CONF:<hostname>:<config parameter name>:<string>:string value: Which is used to associate a string value with a config parameter name of type string.

CONF:<hostname>:<config parameter name>:<num>:numeric value: Which is used to associate a numeric value with a config parameter name of numeric type.

CONF:<hostname>:<config parameter name>:PROBLEM:<problem name>:

Which is used to associate a configuration parameter name with a particular problem.

CONF:<hostname>:<config parameter name>:SUBPROBLEM:<behavior 1>:

Which is used to associate a configuration parameter name with a particular subproblem.

WORK:<hostname>:<workset name>:item1:item2: . . . :itemN: Which is used to associate a workset name with a list of data.

In all five formats above, the <hostname>field can either be the name of a host being managed; or it could be DEFAULT, which means all hosts except those which have a specific entry. Thus, in the example above, if the threshold for the 10 less powerful computers should be 5.2 and the threshold for the 2 more powerful computers should be 7.5, the following configuration declarations would be appropriate if the 2 more powerful computers had host names of server1 and server2, the config parameter name is called UNRESP LOAD AVE:

CONF:DEFAULT:UNRESP LOAD AVE:NUM:5.2:

CONF:server1:UNRESP LOAD AVE:NUM:7.5:

CONF:server2:UNRESP LOAD AVE:NUM:7.5:

The database declarations made in the configs program are, for instance, the following:

                                      TABLE 5     __________________________________________________________________________     ENTITY           PROPERTY                   TYPE DESCRIPTION     __________________________________________________________________________     CONFIG           VALTYPE string                        The data type for a particular configuration                        parameter     CONFIG           STRINGVAL                   string                        The string value for a particular                        configuration parameter     CONFIG           NUMVAL  float                        The numeric value for a particular                        configuration parameter     CONFIG           PROBLEM string                        This value indicates the general class of                        problem or type of configuration described                        by this value.     CONFIG           SUBPROBLEM                   string                        This value indicates a more specific                        measurement of subproblem as it relates to                        more general configurations described by                        this value.     __________________________________________________________________________

The routines declared in the configs program are, for example, the following:

                                      TABLE 6     __________________________________________________________________________     NAME    FUNCTION     __________________________________________________________________________     declConfig             This routine declares a configuration entry. It accepts a host             name, configuration             parameter name, a value type, a problem name, and a subproblem             name.     delConfig             This routine deletes from the database a particular configuration             record. It accepts a             host name and a configuration parameter name.     getConfigStr             This routine returns the string value of a configuration             parameter name if the             configuration parameter name is of string type. It accepts a host             name and a             configuration parameter name.     getConfigNum             This routine returns the numeric value of a configuration             parameter name if the             configuration parameter name is of numeric type. It accepts a             host name and a             configuration parameter name.     getConfigType             This routine returns the type of a configuration parameter name.             It accepts a host             name and a configuration parameter name.     getConfigProblem             This routine returns the problem associated with a configuration             parameter name. It             accepts a host name and a configuration parameter name.     readConfigFile             This routine reads a file which contains configuration and             workset declarations. It             accepts a file name.     setConfig             This routine sets the value of a particular configuration             parameter name. It accepts a             hostname, a configuration parameter name, and a     __________________________________________________________________________             value.

As previously mentioned, the configs program does not declare any rules.

3. events:

A program which contains database declarations and routines which implements the SYSTEMWatch AI-L event handler, which allows SYSTEMWatch AI-L to execute functions either at specified times or periodically. The events program does not declare any rules.

The events program defines an ordered list of records, each describing a type of event. The order is such that the next event to be executed is first on the list. Each record contains the next event time, the function to be executed at that event, and two optional values, viz., the number of instances that event is to be executed, and the interval between those instances. To add an event, an event record is added to the database.

SYSTEMWatch AI-L will check for events whenever the checkEvent function is called. This function call should be placed in the main loop of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console.

The database declarations made in the events program are, for instance, the following:

                                      TABLE 7     __________________________________________________________________________     ENTITY           PROPERTY                   TYPE DESCRIPTION     __________________________________________________________________________     EVENT EVENTNAME                   string                        Unique generated name for a scheduled                        event.     EVENT FUNCTION                   string                        Name of function to be executed that the                        time of the event. (Function name only|-do                        not include any command line arguments for                        the function)     EVENT ALARMTIME                   integer                        The alarm time after which the event gets                        executed     EVENT INTERVAL                   integer                        The minimum time between event                        repetitions     EVENT REPEATS integer                        Number of times the event gets put back                        onto the event queue, after the currently                        scheduled event has been executed.     __________________________________________________________________________

The routines declared in the event program are, for example, the following:

                                      TABLE 8     __________________________________________________________________________     NAME   FUNCTION     __________________________________________________________________________     addEvent            Given a function name, a time period, and an optional repetition            factor, addEvent            schedules SYSTEMWatch AI-L to execute the function named at a time            equal to the            present time plus the time period. If the optional repetition            factor is given, the            function is scheduled that many times, each time differing from            the previous event            time by the time period.     checkEvent            Checks the event list to see if any events are ready to execute.            If so, the ready events            are executed.     delEvent            Accepts a function name and removes all occurrences of that            function from the event            handling system.     getNextEvent            Returns the clock time to the next event waiting.     __________________________________________________________________________

As previously mentioned, the event program does not declare any rules.

4. requests:

A program which contains two routines used by SYSTEMWatch AI-L for communication between the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console. The request program only contains two function dedarations. The request program provides a higher level interface to the communications system by performing some message formatting and calling the communication functions declared in the coms program discussed below.

The routines declared in the requests program are, for example, the following:

                                      TABLE 9     __________________________________________________________________________     NAME   FUNCTION     __________________________________________________________________________     request            Accepts a hostname, module name, a function name, and arguments to            the function            named. Sends a message to request the module on the host specified            to execute the            named function with the specified arguments.     requestReport            Accepts information which identifies a particular report and a            particular module            which requested the specified report. Formats a string containing            a report request, and            sends the resulting string to the specified module.     __________________________________________________________________________

5. coms:

A program which contains routines relating to a SYSTEMWatch AI-L supplemental communications system.

The coms program does not contain database declarations nor rules.

The routines declared in the coms program are, for example, the following:

                                      TABLE 10     __________________________________________________________________________     NAME      FUNCTION     __________________________________________________________________________     manageMe  Given a host name, a module name, and a optional string, adds a               SYSTEMWatch AI-L               client to the console list by calling the addWorkSet routine.               Also sends a "notifyMe"               message unless the optional string is equal to "NO RESPONSE".     notifyMe  Accepts a hostname and a module name and adds a process to the               liveconsole list. If a               process is not on the approved console list, this function does               nothing.     sendMultiString               Accepts one or more hostnames ("process list"), a module name,               a message, and a               mailbox name and sends the message multiple times to the               modules specified on the               process list specified using the mailbox specified.     getMultiData               Accepts a workset which contains a list of processes and an               entity name. This function               requests data from each of the processes on the list of               processes. The data requested is               all the data contained in the specified entity.     multiRequest               Accepts a function name, parameters for the function, and a               list of at least one pair of               hostname & module name; Sends a message to each of the               hostname/module name               combinations requesting that they execute the specified               function with the specified               parameters.     sendMultiManageMe               Sends multiple manage me messages to the SYSTEMWatch AI-L               consoles on the               console list.     sendMultiNotifyMe               Sends multiple notify me messages to SYSTEMWatch AI-L clients               on the client list.     sendData  Accepts a host name, module name, and entity name; sendData               sends all the data               comprising the specified entity to the specified     __________________________________________________________________________               host..

6. lib:

A program which contains a series of miscellaneous routines. The libs program does not contain any database declarations nor rule declarations.

The routines declared in the lib program are, for example, the following:

                                      TABLE 11     __________________________________________________________________________     NAME  FUNCTION     __________________________________________________________________________     fileUser           Accepts a file name and returns a colon delimited list of users           which are using the           specified files.     istr  Accepts a floating point number and returns a string which contains           the integer           portion of the floating point number.     ls    Accepts an optional path name. If the path name is specified, ls           returns a directory           listing of the specified path. If no path name is specified, ls           returns the directory listing           of the current working directory.     mkDirTree           Accepts a directory name and creates all the necessary directories           to create the           directory name specified. Thus, if a file system only contains the           root directory (/),           and mkDirTree is called with the directory name of /A/B/C,           mkDirTree creates the           following directories: /A;/A/B; and /A/B/C.     procAlive           Accepts a process id and determines whether the process id           specified corresponds to a           process in the process table.     readSwap           Obtains the following information from the virtual memory           subsystem:           swapused-the amount of swap space used on the system.           swaptotal-the total amount of swap space allocated on the system.           swapavail-the remaining amount of swap space           swapperc-the percentage of the allocated swap is used.     systemInOut           Accepts a command name and an input string. Executes the command           named using           the specified input string as the command's input Returns a string           equal to the output           of the command.     systemOut           Accepts a command name, executes the command specified, and returns           a string           equal to the output of the command.     lockProcess           Accepts a directory name and a filename. lockProcess is used when           you only want           one process of a particular kind to be running at any one time. It           guarantees process           uniqueness by first testing whether the lock file exists, and           whether it has the current           process id in it. If it has a process id in it and that process is           still alive, it returns with a           warning message. If the process id in the file is not a live           process, lockProcess writes           its own process id into the file. lockProcess then re-reads the           file, and if it finds its own           process id in the file, lockProcess returns without error.           Otherwise, an error message           is generated.     __________________________________________________________________________

7. alerts:

A program which contains database declarations and routines used in a SYSTEMWatch AI-L alert handling system, which is used to manage problem alerts and their associated actions. The alerts program does not declare any rules.

The SYSTEMWatch AI-L alert handling mechanism provides a method of presenting problem notification to the system administrator. There are several concepts used within the alert handling mechanism:

1. PRIORITY: Each alert within SYSTEMWatch AI-L has an associated priority, which is used to determine the seriousness of the detected problem. In one embodiment, SYSTEMWatch AI-L uses, for example, 5 levels of priorities comprising of FYI (least serious), NOTIFY, PROBLEM, FAILURE, and CRITICAL (most serious).

2. ESCALATION: After an alert has been created, SYSTEMWatch AI-L provides a technique of automatically changing the PRIORITY of an alert over time. This allows SYSTEMWatch AI-L to promote or demote a particular alert's PRIORITY over time. The promotion/demotion process is known as an escalation scheme. SYSTEMWatch AI-L supports the use of multiple and userdefined escalation schemes. In SYSTEMWatch AI-L, an escalation scheme is defined with a name. The escalation scheme can be associated with an alert by referencing the escalation scheme's name. SYSTEMWatch AI-L stores the escalation schemes in the configuration file.

3. TIME OUT: After an alert has been created, or after an alert has been escalated to a particular state, the technique of the present invention provides for the timing out the alert. A timed out alert is cleared from the alert system.

4. CLEAR: After an alert has been created, SYSTEMWatch AI-L provides a mechanism for clearing the alert, which removes it from the active alert pool. Cleared alerts, however, remain within SYSTEMWatch AI-L for some period of time. That period of time is called the reset time, during which if the condition which causes the alert to be generated occurs, the alert will not be posted. Once the reset time period has elapsed, the alert is completely removed from the alert handling mechanism, and if the condition which can cause the alert to be generated reoccurs, a new alert is posted. Each alert can have a different reset time.

5. IGNORE: After an alert has been created, SYSTEMWatch AI-L provides a mechanism for ignoring the alert, which, like clearing an alert, removes it from the active alert pool. Like clearing, the ignored alert is also kept within the alert handling mechanism, and has an associated time period called an ignore time, during which if the condition reoccurs, the alert will not be posted. Unlike the CLEAR mechanism, however, the IGNORE mechanism does not necessarily have a fixed ignore time for each alert. Rather, SYSTEMWatch AI-L supports an ignore scheme similar to the escalation scheme. In the ignore scheme, SYSTEMWatch AI-L remembers how many times a particular alert has been ignored. By specifying an ignore scheme, it is possible to vary the length of the ignore period depending on how many times that particular alert has already been ignored. The typical application for this is to increase the ignore period as the number of ignore actions for a particular alert has been taken. This way, SYSTEMWatch AI-L can "learn" from the actions of the system administrator and interrupt the system administrator less frequently with an alert that he has previously ignored. In SYSTEMWatch AI-L, an ignore scheme is defined with a name, and thereafter, the ignore scheme can be applied to any alert by referencing its name. SYSTEMWatch AI-L stores the ignore schemes in the configuration file.

6. ALERT ID v. ALERT REFERENCE NUMBER: Each alert in SYSTEMWatch AI-L can be identified by an alert id, which, when combined with a host name and a module name, uniquely identifies an alert, or via an alert reference number, which, when combined with a host name and a module name, uniquely identifies an alert, but only during a specific time period. In other words, the alert id is an unique number generated by SYSTEMWatch AI-L as each alert is created. On the other hand, in order for the system administrator to refer to an alert without having to type a large multi-digit number, SYSTEMWatch AI-L creates a smaller number (in one example, typically 2 digits) which points to an active alert. In order to maintain the alert reference number at 2 digits, SYSTEMWatch AI-L automatically reuses the alert reference numbers over time, so an alert reference number can only uniquely identify an alert within a certain window of time.

7. ALERT NAME and ALERT INSTANCE NAME: In addition to the alert id and the alert reference number described in the paragraph above, each alert in SYSTEMWatch AI-L can also be identified through a combination of two items, specifically the alert name and the alert instance name. The alert name identifies the class of problem which triggered the alert while the alert instance name identifies the object involved in the problem. For example, if the/usr file system reaches 90% capacity, and the fact that a file system reached 90% capacity is defined as a problem named FSFYI, then the alert name in this case is FSFYI and the alert instance name is/usr.

8. OWNER: SYSTEMWatch AI-L allows a system administrator to optionally assign owner(s) to a problem identified in an alert. This is used when the system administrator decides that someone must manually resolve the problem. Once an alert has at least one owner, the alert ceases to escalate or time out. The alert remains active within the alert handling system, and will not be removed until it is cleared.

9. PROBLEM HIERARCHIES and UNIQUE LISTS: Alerts in SYSTEMWatch AI-L may be arranged in problem hierarchies. Problem hierarchies are used to prevent a problem from triggering several overlapping alerts. For example, suppose three problems were defined as:

                  TABLE 12     ______________________________________     Problem       Description     ______________________________________     FSFYI         A file system reached 90% capacity     FSWARN        A file system reached 95% capacity     FSALERT       A file system reached 98% capacity     ______________________________________

If a particular file system reached 98% capacity, the 3 rules which detect the FSFYI, FSWARN, and FSALERT problems would all attempt to post alert of alert type FSFYI, FSWARN, and FSALERT for the same alert instance (in this case, the file system name). However, this is redundant. What is needed is just one single alert of type FSALERT. To resolve this problem SYSTEMWatch AI-L allows problems to be grouped into hierarchies. Once a problem hierarchy has been defined, SYSTEMWatch AI-L will automatically ensure that only the alert with the most severe priority of a particular hierarchy will survive. Problem hierarchies are specified in the SYSTEMWatch AI-L configuration. In SYSTEMWatch AI-L, problem hierarchies are called unique lists.

With an understanding of the above information, the operation of an alert mechanism in accordance with the principles of the present invention can now be described. When a rule detects a problem, the rule will post an alert to the alert mechanism by calling the function addAlert. During the SYSTEMWatch AI-L client's main loop, the SYSTEMWatch AI-L client will call the function checkalert to handle alert escalation and alert clearing.

When the addAlert function is called, SYSTEMWatch AI-L performs 5 validation tests before a new alert is created. In the description below, the term candidate alert refers to the alert given to addAlert for posting. The validation tests are the following:

1. Unique List Check

In order to prevent a severe problem from posting related and less severe alerts, addAlert queries the database to see whether there is an existing alert with the same alert instance name and an alert name which occupies a higher priority position in the same unique list as the candidate alert. If such an alert exists, the candidate alert is rejected and not posted.

2. Duplicate Alert Check

In order to prevent the problem of posting multiple identical alerts at different times, addAlert queries the database for an alert with the same alert name and alert instance name. If such an alert exists, the candidate alert is rejected and not posted.

3. Ignore List Check

In order to prevent a problem of posting a new alert when the problem is being ignored, addAlert queries the database for a corresponding entry of IGNORE₋₋ IGNORETIME. If such an entry exists, addAlert compares the current clock time with the value of the entry found. An alert candidate will be rejected if the clock time is less than or equal to the value of the entry found because that condition means that the alert is being ignored at this time.

4. Clear List Check

In order to prevent a problem of posting a new alert when the problem is being cleared, addAlert queries the database for an corresponding entry of ALERT₋₋ CLEARED. If such an entry exists and its value is true, then addAlert queries the database for an entry of ALERT₋₋ CLEARTIME and compares its value against the clock time. An alert candidate will be rejected if the clock time is less than or equal to the value of the entry found because that condition means that the alert was cleared and the current time is within the reset time period.

5. Lower Priority Check

While the unique list check prevents a severe problem of also posting less severe alerts, if a more severe problem occurs after a less severe problem belonging to the same unique list has already posted an alert, the alert which corresponds to the less severe alert must be removed before the more severe alert is posted. Thus, addAlert queries the database for an alert with the same instance name and an alert name which is of a lower priority on the same unique list as the candidate alert. If such an alert is found, it is deleted.

If the alert candidate passes the 5 validation tests described above, the alert will be posted. Posting an alert is a multistep process which involves the following steps:

1. Create Alert

addAlert will create an alert in the database with the alert name and alert instance name corresponding to the candidate alert.

2. Add Information to Alert

addAlert will store descriptive information into the alert.

3. Assign Starting Priority

addAlert will query the configuration information stored in the database to retrieve the problem priority associated with an alert with the same alert name as the candidate alert and assign the same priority to the alert.

4. Assign Escalation Scheme

addAlert will query the configuration information stored in the database to retrieve the escalation scheme associated with an alert with the same alert name as the candidate alert and store the same with the alert.

5. Assign Ignore Scheme

addalert will query the configuration information stored in the database to retrieve the ignore scheme associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

6. Assign Available Actions

addAlert will query the configuration information stored in the database to retrieve the available actions associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

7. Assign Default Actions

addalert will query the configuration information stored in the database to retrieve the default actions associated with an alert with the same alert name as the candidate alert, and store the same with the alert.

8. Update SYSTEMWatch AI-L consoles

addAlert will allow the alert to be communicated to the attached SYSTEMWatch AI-L consoles by calling updateNetworkAlert.

9. Save Alert to Disk

addAlert will save the alert to a disk file.

10. Execute Default Action

addAlert will execute any default actions associated with the alert.

When the checkAlert function is called as part of the main loop of the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console, alert escalation and alert clearing are performed. Alert escalation is performed by executing the following steps for each of the alerts which has not been cleared, ignored, or assigned an owner:

1. Querying the database to retrieve the "escalation item" of an alert with the same alert name and with a priority equal to the alert's current priority. This information consists of the current priority, a time period, and a new priority.

2. If the time the alert has been in the current priority state is larger than or equal to the time period above, change the alert's priority according to the escalation scheme to the new priority.

3. If the new priority is zero, then clear the alert by removing the alert from the active alerts and place the alert on the clear list for the rest time period.

4. Determine whether any default action(s) is registered from this alert name and priority and the current time. If such a default action is registered, execute such actions by calling the doAction function.

Alert clearing is performed by executing the following steps for each of the alerts:

1. Query the database for an alert to see if it has a corresponding entry of ALERT₋₋ CLEARED. If so, and if the value is true, then perform step 2. Otherwise, the process is done for this alert.

2. Query the database and retrieve a corresponding entry of ALERT₋₋ CLEARTIME . Check its value against the clock time. If that time is less than or equal to the clock time, this means the alert has been cleared, and the reset time has expired, so remove the alert.

Ignoring an alert is accomplished by performing the following steps:

1. If this is the first time this alert has been ignored, store to the database a corresponding entry of IGNORE₋₋ IGNORECOUNT with value 0.

2. Query the database for an entry of IGNORE₋₋ IGNORECOUNT associated with this alert. Increment the value by one and store it back into the database.

3. Query the database for the configuration of the associated ignore scheme for this alert name and alert instance.

4. Get the Nth entry in the ignore scheme, where N is the value of the updated IGNORE₋₋ IGNORECOUNT stored in step 2 and store into the database a corresponding entry of IGNORE₋₋ NEXTTIME a value equal to the current time plus the time interval of the Nth entry. Note, if the IGNORE₋₋ IGNORECOUNT value is greater than the number of entries in the ignore scheme, put a very large number into the IGNORE₋₋ NEXTTIME. This effectively makes the ignore period infinite for all practical purposes, thereby preventing the alert from reoccurring.

Note that escalation schemes and ignore schemes can be different for each managed computer by including computer specific information in the configuration database.

The alerts program contains the following database declarations:

                                      TABLE 13     __________________________________________________________________________     ENTITY          PROPERTY   TYPE                         DESCRIPTION     __________________________________________________________________________     ALERT          PRIORITY   string                         Describes priority of problem with the following                         words: FYI, NOTIFY, PROBLEM, FAILURE,                         CRITICAL     ALERT          PROBLEMAREA                     string                         Describes the general nature of the problem.     ALERT          SHORTDESCRIPTION                     string                         Provides a brief overview of the problem.     ALERT          DETAIL     string                         Provides a detailed overview of the problem.     ALERT          RECOMMENDFILE                     string                         Offers recommended solutions to problem,                         including useful System data.     ALERT          RECOMMENDFLAG                     integer                         TRUE if RECOMMENDFILE exists.     ALERT          HISTORYFILE                     string                         A cumulative problem history, save in an outside                         file. The filename is stored in this field.     ALERT          HISTORYFLAG                     string                         TRUE if HISTORYFILE exists and is a valid file                         name.     ALERT          ACTIONSAVAILABLE                     string                         Provides information about actions available for                         problem type. Different actions are separated by                         colons, such as 1stAction:2ndAction.     ALERT          ACTIONSTAKEN                     string                         Provides information about action in progress and                         previously taken in this alert. It is the action                         responsibility for maintaining this field. Multiple                         actions are separated by colons.     ALERT          ACTIONTIME integer                         Contains a time stamp for when the action should                         review the current action of this Alert. This field                         is                         under the control of the action.     ALERT          CREATTIME  integer                         Time stamp of when the alert was created.     ALERT          CLEARED    integer                         If a record has the cleared flag set to TRUE, then                         an                         alert will not be displayed as a live alert.                         However,                         it is still tracked in the database to avoid                         immediate                         realerts of the same problem.     ALERT          CLEARTIME  integer                         Time at which the cleared alert is automatically                         removed from the list and a new problem can be                         generated.     ALERT          ESCALATION string                         Specifies name of escalation mechanism to use for                         this alert.     ALERT          ESCALTIME  integer                         Time of next escalation check.     ALERT          OWNER      string                         This is a list of people who claim ownership for the                         problem and are thereby acknowledging the                         problem's existence, which stops problem                         escalation.     ALERT          PROBLEMID  string                         Contains problem id:host:entity. For example:                         FSWARN:HOST1:/dev/sd0a. Used for tracking if a                         problem has been previously seen and whether to                         realert.     ALERT          NOTIFY     string                         Notify gets set to ADD, OWNER, or                         RECOMMEND depending what value changed.                         Multiple notifications are allowed by a colon                         delimiting the notification items.     ALERT          PROCESS    string                         Specifies the owning and originating process in the                         HOST:MODULE format. The PROCESS field with                         the ALERTID uniquely specifies a process. It is the                         originating processes' responsibility to maintain                         unique ALERTIDs. By default, any PROCESS                         specified by just the HOST will default to the                         SYSTEMWatch AI-L client module.     ALERT          ALERTID    integer                         An identification number unique to the originating                         process specified in the PROCESS property.     ALERT          REFNUM     integer                         Temporary reference number that is used on each                         local host to identify a particular alert from the                         alert                         displays without having to type the whole alert                         name.     IGNORE          IGNORECOUNT                     integer                         Number of times the user requested to ignore the                         problem.     IGNORE          NEXTTIME   integer                         Describes the next time that particular alert                         instance                         may reappear if the particular problem is noticed                         again.     REFNUM          REFNUM     integer                         Contains an Alert Reference Number allocated to a                         particular local alert.     __________________________________________________________________________

                                      TABLE 14     __________________________________________________________________________     NAME        FUNCTION     __________________________________________________________________________     appendAlerts                 Accepts a file name and saves all non-cleared alerts to the                 file specified.     getAlertRefNum                 Accepts an alert id, assigns an alert reference number to the                 alert id, and                 returns that alert reference number.     getAlertHostModIdRefNum                 Accepts an alert reference number, and returns the host name,                 module name,                 and alert id associated with that alert reference number.     checkAlertRefNum                 Traverses all alerts and assigns an alert reference number to                 any alerts                 without an associated alert reference number.     updateNetworkAlert                 Accepts an "old alert" and a "new alert", causes the new                 alert to replace the                 old alert (e.g.: delete the old alert; add new alert)     setNotify   Accepts an alert, and a notification event, and sets the                 alert notification flag                 for the specified notification event.     doNotify    Accepts an alert, checks to see whether the alert has any                 notification flags set,                 and if so, performs the appropriate alert notification                 action.     delAlerts   Accepts an alert and a scope. Scope can be local or network                 wide. Deletes the                 alert locally only (if scope is local), or deletes the                 network both locally and                 network wide.     getAlertName                 Accepts a host name, module name, and alert id, returns a                 database key (the                 name) to the alert     clearAlert  Accepts a host name, an alert id number, and a module name;                 deletes the                 alert specified.     ignoreAlert Accepts a host name, an alert id number, and a module name;                 ignores the                 alert specified.     checkProblem                 Accepts a problem and determines whether the problem should                 be reported.                 A problem will be reported if it has an alert which is                 already in the database,                 or if it has been specifically excluded, or if it has been                 ignored.     addOwner    This function is used to add an owner to a particular alert.     getEscalTime                 Accepts an escalation scheme name and a current priority,                 returns the                 amount of time the escalation scheme specifies should elapse                 before an alert                 with the current priority should transition to the next                 schedule priority.                 getEscalTime returns this information specifically for the                 host on which the                 function was made if there is a configuration entry for this                 host, otherwise, it                 uses the escalation scheme for the "DEFAULT" host. Returns 0                 if no                 escalation remains to be scheduled.     getEscalPriority                 Accepts a priority and an escalation scheme name, returns the                 next priority                 level that the specified escalation scheme will transition to                 with a start state                 equal to the specified priority.     getAlertNum Generates an alert identification number. The alert                 identification number is                 unique for a given host and module.     superceedAlert                 Accepts a problem name and an instance of that problem,                 superceedAlert                 goes through the alert mechanism and deletes any alerts which                 would be                 superseded by an alert with the specified problem name and                 problem                 instance.     addAlert    This function is used to add an alert to SYSTEMWatch AI-L.     setAlertPriority                 Accepts an alert and a priority, sets that specified alert to                 the specified                 priority.     checkAlerts Checks the alert entity for all entries which need to be                 cleared or escalated.     clearAlertRefNum                 Accepts an alert reference number. Performs reference number                 to alert                 number translation, and clears the alert.     addOwnerRefNum                 Accepts an alert reference number and an owner. Performs                 reference number                 to alert number translation, and associates the specified                 owner to the alert                 number.     __________________________________________________________________________

8. filesys:

A program which contains database declarations, and rules used by SYSTEMWatch AI-L to monitor files and file systems on a computer.

The filesys program detects, for example, the following file system problems:

                                      TABLE 15     __________________________________________________________________________     Problem  Description               Available Actions     __________________________________________________________________________     FSFYI    File system has reached 90% full                                        fsrecom, rmjunk,                                        rmoldjunk     FSWARN   File system has reached 95% full                                        fsrecom, rmjunk,                                        rmoldjunk     FSALERT  File system has reached 98% full                                        fsrecom, rmjunk,                                        rmoldjunk     FSABSMIN File system has less than 1 Mb free                                        fsrecom, rmjunk,                                        rmoldjunk     FSINODEFYI              File system has less than 1000 modes free                                        fsrecom, rmjunk,                                        rmoldjunk     FSINODEWARN              File system has less than 200 modes free                                        fsrecom, rmjunk,                                        rmoldjunk     FSINODEALERT              File system has less than 20 modes free                                        fsrecom, rmjunk,                                        rmoldjunk     FSBEHAVE1              Unusual short term behavior: File system utilization grows                                        fsrecom, rmjunk,              3% in 3 minutes, as compared to the average file                                        rmoldjunk              utilization for the most recent 30-minute period.     FSBEHAVE2              Unusual long term behavior: File system utilization grows                                        fsrecom, rmjunk,              3% over 30 minutes, as compared to the average file                                        rmoldjunk              utilization for the most recent 24-hour period.     __________________________________________________________________________      Each of the threshold values underlined in the above table is a default      value, which can be changed by the system administrator on either a      computer specific basis or on a network wide basis via the configuration      mechanism, as described above in the section on the config program.

The FSBEHAVE1 and FSBEHAVE2 problems can only be detected if the SYSTEMWatch AI-L client can establish a historical trend line for file system space utilization. The SYSTEMWatch AI-L client performs the historical trend line evaluation by using a recursive average filter. Note: This filter can be used in areas other than file system space monitoring. Although trend line analysis can also be performed using a moving average filter, a moving average filter is less desirable than a recursive average filter because the latter can accomodate more historical data, as well as function in an environment when the sample measurement time is irregular.

The recursive average filter calculates its first value by using a current value and computes subsequence instances by calculating a weighted average between the prior value and the new measurement. The weighting factor, which is called "ratio" below, may be set depending on the sensitiviy to fluctuations in the current value. The higher the ratio is set, the more the computed value will fluctuate. In SYSTEMWatch AI-L, the ratio used is dependent upon the measurement window and the time difference between the prior calculation and the current calculation. The advantage of this ratio is that it provides a filter which gives a consistent response even if the measurement intervals vary substantially. This is important, since a real time measurement system cannot necessarily guarantee accuracy in the time between calculations.

One example of a recursive average filter technique is the following:

Xnow=the current value of the measurement, in this case, the file system space utilization.

XP=the historical value if it exists, otherwise, for the first calculation, it is equal to Xnow.

Xp=(Xp×(1-ratio))+(Xnow×ratio)

tdelta=current time-previous time XP was calculated

ratio 32 1, if tdelta>time window, or tdelta/time window.

The above is an embodiment of how the FSBEHAVE1 and FSBEHAVE 2 rules determine the historical trend value. The FSBEHAVE1 and FSBEHAVE2 problems are detected based upon three inputs:

1. The historical trend value within a trend window;

2. The percentage difference of the current value from the trend value; and

3. The period of time over which the difference persists.

A problem occurs when the difference of the current value differs by the specified amount from the trend value for a period exceeding a specified period. In the FSBEHAVE1 and FSBEHAVE2 problems, we look only at increases beyond a trend line since as far as computer file systems are concerned, drops in space utilization are not considered problems.

The fileSysBehave1Compute and fileSysBehave2Compute rules function by calculating and storing a new trend value and the current time into the database. They also set a flag if the current value differs from the trend value by the specified amount. The trend values are stored in the database under the FILESYS₋₋ XP1 and FILESYS₋₋ XP2 entity/property combinations. The flags are stored in the database under the FILESYS₋₋ FL1 and FILESYS₋₋ FL2 entity/property combinations.

The fileSysBehave1Test and fileSysBehave2Test will call addAlert if the time the flag was set is larger than the specified time period.

The following actions are available to respond to problems detected by the filesys program:

                                      TABLE 16     __________________________________________________________________________     Action          Description     __________________________________________________________________________     fstecom          Analyzes a specified file system by traversing the entire file          system and gathering the following          information: names of the 10 largest files, names of the 10 largest          directories, the processes using          each file, the percentage of the file system each file utilizes,          names of all non-device files in the /dev          directory, names of all junk files, log files, and error files on          the file system. The files which          comprises junk files, log files, and error files are defined in the          configuration. The information          gathered by the fsrecom action is stored into the database.     rmjunk          Queries database for a list of junk files produced by the fsrecom          action (see above), and removes all          the junk files retrieved from the database.     rmoldjunk          Virtually the same as rmjunk (above), but only removes those junk          files whose modification time is          at least 2 hours behind the clock time when the rmoldjunk action is          initiated.     __________________________________________________________________________

The filesys program contains, for example, the following database declarations:

                                      TABLE 17     __________________________________________________________________________     ENTITY           PROPERTY                   TYPE DESCRIPTION     __________________________________________________________________________     FILESYS           MOUNTPOINT                   string                        Mount point or directory name that the file                        system is mounted onto     FILESYS           FSTYPE  string                        File system type     FILESYS           MOUNTED boolean                        Is the file system mounted?     FILESYS           OPTIONS string                        Describes options that the file system may be                        mounted with.     FILESYS           SPACETOTAL                   integer                        Kilobytes of file system space total, including                        space reserved by root.     FILESYS           SPACEUSED                   integer                        Kilobytes of file system space used     FILESYS           SPACEAVAIL                   integer                        Kilobytes of file system space available to                        users. This number does NOT include any in                        reserve for root.     FILESYS           SPACEFREE                   integer                        Kilobytes of file system space free, including                        space reserved for root.     FILESYS           SFACEPERC                   float                        Percentage space used, excluding the root                        reserve.     FILESYS           FILEUSED                   integer                        Number of inodes/files used.     FILESYS           FILESFREE                   integer                        Number of inodes/files used.     FILESYS           FILESTOTAL                   integer                        Total number of inodes/files.     FILESYS           FILESPERC                   integer                        Percentage of total inodes used.     FILESYS           XP1     float                        Historical trend value for the FSBEHAVE1                        problem.     FILESYS           XP2     float                        Historical trend value calculated with a                        recursive average filter for the FSBEHAVE2                        problem.     FILESYS           FL1     integer                        Variation flag used in the FSBEHAVE1                        problem.     FILESYS           FL2     integer                        Variation flag used in the FSBEHAVE2                        problem.     __________________________________________________________________________

No routines are declared in filesys.

                                      TABLE 18     __________________________________________________________________________     Rule Name  Initialization                            Condition  Then-Action                                                  Else-Action     __________________________________________________________________________     fileSysUpdate                Sets state to DATA, gets                            (always true)                                       Gathers information on                                                  N/A                rule interval from     file systems                configuration.     fileSysAbsMin                Sets state to EXCEPT, gets                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration                            updated since the last                                       FSABSMIN problem                            time this rule was                                       criteria. For each                            checked and there are                                       problem detected, post                            file systems in the                                       an alert to the alert                            database   mechanism.     fileSysAlertFull                Set state to EXCEPT, set                            If file system                                       Checks database for file                                                  N/A                ONCE to false, gets rule                            percentages have been                                       systems which meet the                interval from                            updated since the last                                       FSALERT problem                configuration                            time this rule was                                       criteria. For each                            checked and there are                                       problem detected, post                            file systems in the                                       an alert to the alert                            database   mechanism.     fileSysWarnFull                Set state to EXCEPT, get                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration                            updated since the last                                       FSWARN problem                            time this rule was                                       criteria. For each                            checked, and there are                                       problem detected, post                            file systems in the                                       an alert to the alert                            database   mechanism.     fileSysFYIFull                Set state to EXCEPT, get                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration.                            updated since the last                                       FSFYI problem criteria.                            time this rule was                                       For each problem                            checked, and there are                                       detected, post an alert                            file systems in the                                       to the alert mechanism.                            database     fileInodeALERT                Set state to EXCEPT, get                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration                            updated since the last                                       FSINODEALERT                            time this rule was                                       problem criteria. For                            checked, and there are                                       each problem detected,                            file systems in the                                       post an alert to the alert                            database   mechanism.     fileInodeWarn                Set state to EXCEPT, get                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration                            updated since the last                                       FSINODEWARN                            time this rule was                                       problem criteria. For                            checked, and there are                                       each problem detected,                            file systems in the                                       post an alert to the alert                            database   mechanism.     fileInodeFYI                Set state to EXCEPT, get                            If file system                                       Checks database for file                                                  N/A                rule interval from                            percentages have been                                       systems which meet the                configuration                            updated since the last                                       FSINODEFYI problem                            time this rule was                                       criteria. For each                            checked, and there are                                       problem detected, post                            file systems in the                                       an alert to the alert                            database   mechanism.     fileSysBehave1Compute                Set state to DATA2, get                            TRUE       Computes historical                                                  N/A                rule interval from     trend value using the                configuration          recursive average filter                                       and store the results in                                       the database under a                                       record of type                                       FILESYS.sub.-- XP1     fileSysBehave1Test                Set state to EXCEP, get                            If the FL1 flag for a file                                       Adds an FSBEHAVE1                                                  N/A                rule interval from                            system has been set                                       alert.                configuration.                            for a time period                            exceeding the                            applicable time period     fileSysBehave2Compute                Set state to DATA2, get                            TRUE       Computes historical                                                  N/A                rule interval from     trend value using the                configuration.         recursive average filter                                       and store the results in                                       the database under a                                       record of type                                       FILESYS.sub.-- XP2     fileSysBehave2Test                Set state to EXCEP, get                            If the FL1 flag for a file                                       Adds an FSBEHAVE2                                                  N/A                rule interval from                            system has been set                                       alert.                configuration.                            for a time period                            exceeding the                            applicable time period     __________________________________________________________________________

9. files:

A program which simply contains the following database declarations, which are used in tracking files and file systems.

                                      TABLE 19     __________________________________________________________________________     ENTITY PROPERTY TYPE                         DESCRIPTION     __________________________________________________________________________     FILES  DIRECTORY                     string                         Name of directory containing a file, or the                         directory name if the record describes a directory     FILES  FILENAME string                         Name of file or directory without its path     FILES  FILESYS  string                         Name of file system containing file or directory     FILES  SIZE     integer                         Size in bytes of a file or the sum of files in a                         directory     FILES  LINKS    integer                         Number of links to a file or directory     FILES  FSPERC   float                         Percent of file system size     FILES  MODE     string                         File mode and pennissions     FILES  FILETYPE string                         File types: FILE, DIR, LINK, OTHER     FILES  UID      integer                         Owner's UID (user id number)     FILES  OWNER    string                         Owner name     FILES  GID      integer                         Owner's GID (group id number)     FILES  GROUP    string                         Group name     FILES  ACCESSTIME                     integer                         file/directory access time     FILES  MODTIME  integer                         File/Directory last modification time     FILES  PROCID   string                         Process Ids that are accessing file as determined by                         the command fuser.     FILES  PROCUSER string                         Process user names that are accessing file as                         determined by the command fuser     FILES  PROCCOMMAND                     string                         Command name of first process on the list     FILES  DIRENTRIES                     string                         Number of directory entries in a directory.     FILES  DIRTREESIZE                     integer                         Sum of all file sizes in bytes in a directory tree.     FILES  TIMEOUT  integer                         Time at which data should be erased     FILES  COMMENT  string                         Free form list: used primarily by the file system                         recommendation action to store class of problem                         file.     FILECHANGE            DIRECTORY                     string                         Name of directory containing file, or the directory                         name if the record describes a directory     FILECHANGE            FILENAME string                         Name of file or directory without its path     FILECHANGE            FILESYS  string                         Name of file system containing file or directory     FILECHANGE            SIZE     integer                         Size of a file or the sum of files in a directory     FILECHANGE            FSPERC   float                         Percentage of file system size     FILECHANGE            MODE     string                         file mode and permissions     FILECHANGE            FILETYPE string                         File types: FILE, DIR, LINK, OTHER     FILECHANGE            UID      integer                         Owner's UID (user id number)     FILECHANGE            OWNER    string                         Owner's name     FILECHANGE            GID      integer                         Owner's GID (group id number)     FILECHANGE            GROUP    string                         Owner's group name     FILECHANGE            CREATETIME                     integer                         File/Directory create time     FILECHANGE            MODTIME  integer                         File/Directory last modification time     FILECHANGE            PROCID   string                         Process Ids that are accessing a file as determined                         by the command fuser     FILECHANGE            PROCUSER string                         Process Ids that are accessing a file as determined                         by the command fuser     FILECHANGE            PROCCOMMAND                     string                         Command name of first process on the list     FILECHANGE            DIRENTRIES                     integer                         Directory entries/modes     FILECHANGE            DIRSIZE  integer                         Sum of all file sizes in a directory     FILECHANGE            DIRTREESIZE                     integer                         Sum of all file sizes in a directory tree     FILECHANGE            TIMEOUT  integer                         Time at which data should be erased     FILECHANGE            COMMENT  string                         Free form field: used primarily by file system                         recommendation action to store class of problem                         files     FILECHANGE            STARTSIZE                     integer                         File size at beginning of measurement     FILECHANGE            RATEINCREASE                     integer                         Rate of increase: (current size start size)/                         timedelt/60.     __________________________________________________________________________

10. swap:

A program which contains database declarations, a routine declaration, and rules used by SYSTEMWatch AI-L to monitor the virtual memory swap file for problems.

The swap program, for example, detects the following virtual memory problems:

                                      TABLE 20     __________________________________________________________________________     Problem  Description       Available Actions     __________________________________________________________________________     SWAPFYI  Swap space is up to 85% capacity.                                addswap, tmpshutdown     SWAPWARN Swap space is up to 90% capacity.                                addswap, tmpshutdown     SWAPALERT              Swap space is up to 95% capacity.                                addswap, tmpshutdown     SWAPABSMIN1              Available swap space is less than 5 Mb.                                addswap, tmpshutdown     SWAPABSMIN2              Available swap space is less than 2 Mb.                                addswap, tmpshutdown     __________________________________________________________________________

The following actions are available to respond to problems detected by the swap program:

                                      TABLE 21     __________________________________________________________________________     Action Description     __________________________________________________________________________     addswap            Increases the amount of swap space available on the system by a            two step process. First,            addSwap creates a large file by using the UNIX command mkfile.            Then, addSwap incorporates            that file into the virtual memory system by using the UNIX command            swap on, which lets the            UNIX operating system to use the newly created file as swap            space.            addSwap attempts to create sufficient additional swap space so            that at most 80% of the            augumented swap space is used.     tmpshutdown            Shuts down the SYSTEMWatch AI-L client and console by causing the            SYSTEMWatch AI-L            client and the SYSTEMWatch AI-L console to exit their main loop.     cleanswap            Deletes the files added by the addswap action (above).     __________________________________________________________________________

The following database declarations are made in swap:

                                      TABLE 22     __________________________________________________________________________     ENTITY           PROPERTY                   TYPE DESCRIPTION     __________________________________________________________________________     SWAPSTAT           SWAPUSED                   integer                        Number of kb of swap space in use. E.g.: the                        USED value of the UNIX command pstat -s.     SWAPSTAT           SWAPAVAIL                   integer                        Number of kb of swap space available. E.g.:                        the AVAILABLE value of the UNIX                        command pstat -s     SWAPSTAT           SWAPPERC                   float                        Percentage of available swap space in use.                        E.g.: USED/(USED - AVAILABLE) from the                        UNIX command pstat -s.     SWAPSTAT           SWAPTOTAL                   integer                        Number of kb of swap space total. E.g.: the                        USED + AVAILABLE values from the UNIX                        command pstat -s.     __________________________________________________________________________

The routines declared in the swap program are the following:

                                      TABLE 23     __________________________________________________________________________     NAME FUNCTION     __________________________________________________________________________     getSwap          Gathers swap space information by calling the readSwap function, and          places the          information returned by the readSwap function into the     __________________________________________________________________________          database.

These are the rules declared in filesys:

                                      TABLE 24     __________________________________________________________________________     Rule Name            Initialization       Condition  Then-Action                                                      Else-Action     __________________________________________________________________________     swapUpdate            sets state to DATA, gets interval                                 (always true)                                            Calls the getSwap                                                      N/A            from configuration              routine     swapAbsMin2            Sets state to EXCEP, gets interval                                 If available swap is less                                            Posts a   N/A            from configuration, gets                                 than the limit                                            SWAPABSMIN2            SWAPABSMIN2 limit from          alert to the alert            configuration                   system.     swapAbsMin1            Sets state to EXCEP, gets interval                                 If available swap is less                                            Posts a   N/A            from configuration, gets                                 than the limit                                            SWAPABSMIN1            SWAPABSMIN1 limit from          alert to the alert            configuration                   system     swapAlert            Sets state to EXCEP, gets interval                                 If available swap is less                                            Posts a SWAPALERT                                                      N/A            from configuration, gets                                 than the limit                                            alert to the alert            SWAPALERT limit from            system.            configuration     swapWarn            Sets state to EXCEP, gets interval                                 If available swap is less                                            Posts a SWAPWARN                                                      N/A            from configuration, gets                                 than the limit                                            alert to the alert            SWAPWARN limit from             system.            configuration     swapFYI            Sets state to EXCEF, gets interval                                 If available swap is less                                            Posts a SWAPFYI                                                      N/A            from configuration, gets SWAPFYI                                 than the limit                                            alert to the alert            limit from configuration        system.     __________________________________________________________________________

11. process:

A program which contains database declarations, routines, and rules used by SYSTEMWatch AI-L to monitor processes on the computer.

The process program detects, for example, the following file system problems:

                                      TABLE 25     __________________________________________________________________________     Problem            Description           Available Actions     __________________________________________________________________________     PROCCPU1            A process is using 30% of the CPU time and the                                  kill, stoptmp, stopload, nice5, nice10,            system load average has reached 2.5                                  nice15, nice20, schedule10, schedule25,                                  schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     PROCCPU2            A process is using 15% of the CPU time and the                                  kill, stoptmp, stopload, nice5, nice10,            system load average has reached 5.0                                  nice15, nice20, schedule10, schedule25,                                  schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     PROCCPU3            A process is using 10% of the CPU time and the                                  kill, stoptmp, stopload, nice5, nice10,            system load average has reached 7.5                                  nice15, nice20, schedule10, schedule25,                                  schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     PROCMEM1            A process is using 40% of the swap space and the                                  kill, stoptmp, stopload, nice5, nice10,            virtual memory system is using 80% of the available                                  nice15, nice20, schedule10, schedule25,            swap space.           schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     PROCMEM2            A process is using 60% of the swap space and the                                  kill, stoptmp, stopload, nice5, nice10,            virtual memory system is using 80% of the available                                  nice15, nice20, schedule10, schedule25,            swap space.           schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     PROCMEM3            A process is using 80% of the swap space and the                                  kill, stoptmp, stopload, nice5, nice10,            virtual memory system is using 80% of the available                                  nice15, nice20, schedule10, schedule25,            swap space.           schedule50, scheduleVIP10,                                  scheduleVIP25, scheduleVIP50     __________________________________________________________________________      Each of the threshold values underlined in the above table is a default      value, which can be changed by the system administrator on either a      computer specific basis or on a networkwide basis via the configuration      mechanism, as described above in the section on the config program.

The following actions are available to respond to problems detected by the filesys program:

                                      TABLE 26     __________________________________________________________________________     Action Description     __________________________________________________________________________     kill   Kills the specified process by sending the process the UNIX kill            signal.     stoptmp            Stops the specified process for a specified period of time by            first sending the process a UNIX            STOP signal, and sending the process a UNIX CONTINUE signal after            the specified period of            time has elapsed.     stopload            Stops the specified process until the 1 minute system load average            drops beheath a specified            load by first sending the process a UNIX STOP signal, and when the            system load drops to the            specified limit, by then sending the process a UNIX CONTINUE            signal.     nice5  Set the specified process' nice value to 5.     nice10 Set the specified process' nice value to 10.     nicd15 Set the specified process' nice value to 15.     nice20 Set the specifled process' nice value to 20.     schedule10            Reschedules a process so that it run approximately 10% of the            time. Schedule10 queries the            database periodically to ascertain what percentage of the CPU the            specified process is            consuming. If the process uses more than the goal percent CPU            consumption, it is reniced such            that it uses less CPU resources. If the process uses less than the            goal percent CPU consumption,            it is reniced so that it uses more CPU resources. This action only            uses non-priviledged calls to            renice.     schedule25            Similar to schedule10, except the percent CPU goal is 25% instead            of 10%.     schedule50            Similar to schedule10, except the percent CPU goal is 50% instead            of 10%.     scheduleVIP10            Similar to schedule10, except this action can utilize priviledged            calls to renice as well as the            normal non-priviledged calls to renice. Priviedged nice calls are            those nice values which cause            the UNIX operating system to give a process more CPU time than            normally allowed. These            calls are priviledged because only a process running with an            effective user id of root (the UNIX            "superuser") may assign such a nice value to a process.     scheduleVIP25            Similar to schedule25, except this action can utilize priviledged            calls to renice as well as the            normal non-priviledged calls to renice.     scheduleVIP50            Similar to schedule50, except this action can utilize priviledged            calls to renice as well as the            normal non-priviledged calls to renice.     __________________________________________________________________________

The process program contains the following database declarations:

                                      TABLE 27     __________________________________________________________________________     ENTITY           PROPERTY TYPE                        DESCRIPTION     __________________________________________________________________________     PROCESS           UID      integer                        User-ID of the owner of a process     PROCESS           OWNER    string                        Account name of the owner of a processs     PROCESS           MEMORY   string                        Sum of data memory size and stack memory size in kb,                        which is all the memory usage affecting the swap                        space                        usage. This does not include the executable program                        memory (text space)) See also UNIX manual page on                        the command ps(1).     PROCESS           RSS      integer                        Resident Set Size: The total amount of physical                        memory                        that is being used by the process at the time,                        including                        DATA, STACK, and TEXT. It does NOT include                        memory swapped to disk. This number changes widely                        and is under the control of the virtual memory                        manager. See also UNIX manual page on the command                        ps(1).     PROCESS           NICE     integer                        Process NICE priority value     PROCESS           CPUPERC  float                        Percentage of CPU used. Total CPU used/Clock Time                        since last measurement interval.     PROCESS           LIFECPUPERC                    float                        Percentage of CPU Used over the life time of the                        Total                        CPU used/(Clock Start Time - now)     PROCESS           BLOCKSIN integer                        Number of block input operations     PROCESS           BLOCKSOUT                    integer                        Number of block output operations.     PROCESS           MAJORFAULTS                    integer                        Number of major page faults. Major page faults are                        those that actually require an I/O operation     PROCESS           SYSTIME  float                        Number of seconds of CPU Time used for executing                        system calls on behalf of this process.     PROCESS           USERTIME float                        Number of seconds of CPU Time used for executing                        actual user level code of a program (i.e., the                        program                        itself)     PROCESS           TOTTIME  float                        Number of seconds of total CPU time used for this                        process (system time and user time)     PROCESS           STARTTIME                    integer                        Start time of process     PROCESS           COMMAND  string                        Name of program or command executed     PROCESS           COMMANDLINE                    string                        Complete command line for process     PROCCPU           PROCCPU  float                        Temporary structure used for computing CPU % used     PROCMGT           MGTTYPE  string                        Type of management action, contains one of: NICE,                        STOPTMP, STOPLOAD, SCHEDULE.     PROCMGT           RESETTIME                    integer                        Time to reset process to prior state. Used with NICE                        and STOPTMP.     PROCMGT           SYSLOAD  float                        System 1 minute load average goal. When actual load                        average goes below this value, the process will                        receive                        a CONTINUE signal. This is used only with the                        STOPLOAD action.     PROCMGT           CPUPERC  float                        CPU % goal to keep process. Used with the SCHEDULE                        actions.     PROCMGT           OLDNICE  integer                        Original nice value of this process, prior to any                        management actions taking place. This is used by the                        NICE actions and the SCHEDULE actions.     PROCMGT           MINNICE  integer                        Minimum allowable nice value allowed for this                        process. Used by the SCHEDULE actions.     PROCMGT           MAXNICE  integer                        Maximum allowable nice value allowed for this                        process. Used by SCHEDULE actions.     PROCMGT           NICEINCR integer                        Increment of nice value adjustment for this process.                        Used by the SCHEDULE actions.     SYSLOAD           LOAD1    float                        System load average over last 1 minute     SYSLOAD           LOAD5    float                        System load average over last 5 minutes     SYSLOAD           LOAD15   float                        System load average over last 15 minutes     __________________________________________________________________________

The routines declared in the process program are, for example, the following:

                                      TABLE 28     __________________________________________________________________________     NAME     FUNCTION     __________________________________________________________________________     privNice Accepts a process id and a nice value, makes a privileged system              call to the UNIX nice              function, and reschedules the specified process with the              specified nice value.     privKill Accepts a process id and a signal name, makes a privileged              system call to the UNIX              kill function, and sends the specified process the specified              signal.     schedNice              Accepts a process id, a nice value, and a time period. Checks              process table to see if the              process still exists. If so, obtain its current nice value.              Then, reschedule that process              with the specified nice value. Finally store information into              the PROCMGT entity for              the specified process using the following properties:              MGTTYPE should be "NICE"              RESETTIME should be the current time plus the specified time              period.              OLDNICE should be the specified process's nice value before we              called the nice              function.     schedSTOPTMP              Accepts a process id and a time period. If the specified process              exists and if it is also              not currently being managed, send a stop signal to the specified              process, and store              information into the PROCMGT entity for the specified process              using the following              properties:              MGTTYPE should be "STOPTMP"              RESETTIME should be current time plus the specified time period     schedSTOPLOAD              Accepts a process id and a target load number. Tests to see if              specified process exists.              If so, and if the process is not already being managed, check to              see if current 1 minute              load average is above the target. If so, send a stop signal to              the specified process and              store information into the PROCMGT entity for the specified              process using the              following properties:              MGTTYPE should be "STOPLOAD"              SYSLOAD should be the specified load     unscheduleProc              Accepts a process id. Checks to see if process still exist, and              checks to see if process is              being managed. If so, then restore old nice if the process was              niced, or resume a              stopped process if the process was stopped.     schedCheckProc              Accepts a list of processes which have been managed by one of              the scheduling actions              designed to keep a process consuming a certain percentage of CPU              time. Checks each              process' actual CPU percentage usage against each process's              goal, and reschedule the              process if necessary. (See also schedProcess)     schedProcess              Accepts a process id, a cpu percentage use goal, a nice              increment, a maximum nice              value, and a minimum nice value. For the specified process,              manage the process until              either it terminates or the unMangeProc function is called. The              management action is              to keep the specified process's CPU usage within a certain              window. The window              ranges from a low of 80% of the specified percentage goal to a              high equal to the              specified percentage goal. If the process' CPU usage is not              within the window, renice              the process by a factor equal to the nice increment, but in no              case let the nice factor              exceed the maximum or drop below the minimum values specified.     getProcessInfo              Walks through the kernel process table to get process              information about each process              on the system, and stores the same into the SYSTEMWatch AI-L              database.     getSysLoad              Gets the system load average over the last minute, 5 minutes,              and 15 minutes and              store the same in the SYSTEMWatch AI-L database.     computeCPUPerc1              Goes through each data record with entity PROCPU and property              PROCPU and              calculate the percentage CPU usage of each element, and stores              the computed              percentage into a corresponding entry of entity PROCESS and              property PROCCPU.     computeCPUPerc2              Goes through the database and removes all records with entity              PROCCPU and              property PROCCPU. Goes through the database to get ai1 the              records of entity              PROCESS property TOTIME, and create a corresponding record of              entity PROCCPU              and property PROCPU with the same value.     __________________________________________________________________________

These are the rules declared in process:

                                      TABLE 29     __________________________________________________________________________     Rule Name            Initialization                     Condition    Then-Action Else-Action     __________________________________________________________________________     processUpdate2            set state to DATA,                     If the system load is above the                                  Calls getProcessInfo (see                                              N/A            get load from                     load, or if there are processes                                  Table 28),            configuration.                     being scheduled in a % CPU                                  computeCPUPerc1, and                     window       computeCPUPerc2.     schedStopLoad            Set state to DATA2,                     If the entity SYSLOAD has                                  Unschedule each process                                              N/A            interval to 30                     been updated since the last                                  which qualifies under the            seconds. time this rule was checked,                                  condition.                     and there are processes                     scheduled under a                     STOPLOAD action, and if the                     system load average is below                     the STOPLOAD threshold     schedStopTmp            Set state to DATA2,                     If there exist any processes                                  For each such process,                                              N/A            interval to 30                     which were scheduled under a                                  unschedule.            seconds  STOPTMP action whose sleep                     time has elsped     schedule            Set state to DATA1,                     If the process entity has been                                  For each such process, call                                              N/A            interval to 30                     updated since the last time                                  schedCheckProc            seconds  this rule was checked, and if                     there are processes being                     managed under a scheduling                     action     procCPU1            Set state to EXCEP,                     If the process entity has been                                  Go through the process                                              N/A            interval from                     updated since the last time                                  information and add a            configuration, get                     this rule was checked, and if                                  PROCCPU1 alert to all            threshold load and                     the 1-minute system load                                  processes which have a            threshold percentage                     average is above the threshold                                  CPU consumption            from configrration.                     load         percentage above the                                  threshold percentage     procCPU2            Set state to EXCEP,                     If the process entity has been                                  Go through the process                                              N/A            interval from                     updated since the last time                                  information and add a            configuration, get                     this rule was checked, and if                                  PROCCPU2 alert to all            threshold load and                     the 1-minute system load                                  processes which have a            threshold                     average is above the threshold                                  CPU consumption            percentage from                     load         percentage above the            configuration.        threshold percentage     procCPU3            Set state to EXCEP,                     If the process entity has been                                  Go through the process                                              N/A            interval from                     updated since the last time                                  information and add a            configuration, get                     this rule was checked, and if                                  PROCCPU3 alert to all            threshold load and                     the 1-minute system load                                  processes which have a            threshold percentage                     average is above the threshold                                  CPU consumption            from configuration.                     load         percentage above the                                  threshold percentage     procMEM1            Set state to EXCEP,                     If the process entity has been                                  For each such process,                                              N/A            get interval from                     updated since the last time                                  add a PROCMEM1 alert.            configuration, get                     this rule was checked, and if            usage threshold and                     the system swap space            total usage threshold                     utilization is above the total            from configuration.                     usage threshold, and if there                     are processes whose swap                     consumption is above the                     usage threshold     procMEM2            Set state to EXCEP,                     If the process entity has been                                  For each such process,                                              N/A            get interval from                     updated since the last time                                  add a PROCMEM2 alert.            configuration, get                     this rule was checked, and if            usage threshold and                     the system swap space            total usage threshold                     utilization is above the total            from configuration.                     usage threshold, and if there                     are processes whose swap                     consumption is above the                     usage threshold     procMEM3            Set state to EXCEP,                     If the process entity has been                                  For each such process,                                              N/A            get interval from                     updated since the last time                                  add a PROCMEM3 alert.            configuration, get                     this rule was checked, and if            usage threshold and                     the system swap space            total usage threshold                     utilization is above the total            from configuration.                     usage threshold, and if there                     are processes whose swap                     consumption is above the                     usage threshold     __________________________________________________________________________

12. daemon:

A program which contains database declarations, routines, and rules used by SYSTEMWatch AI-L to monitor system and application daemons.

SYSTEMWatch AI-L can track up to 5 separate daemons per monitored computer by monitoring the daemons periodically. If a monitored daemon dies, SYSTEMWatch AI-L will notify the system administrator that a monitored daemon died. Under normal circumstances SYSTEMWatch AI-L will then automatically attempt to restart the daemon, and post an alert to notify the system administrator whether the restart attempt was sucessful.

However, SYSTEMWatch AI-L will not attempt to restart a deamon if starting from the current time and going back a period of time (known as the restart period) SYSTEMWatch AI-L has already attempted to restart the daemon a certain number of times. Under this circumstance, it is assumed that something is preventing the daemon from operating correctly, and SYSTEMWatch AI-L posts an alert notifying the system administrator that the daemon in blocked. After the system administrator intervenes to resolve the problem, the system administrator can issue an unblock action to reset the daemon application.

The daemon program detects, for example, the following daemon problems:

                                      TABLE 30     __________________________________________________________________________     Problem   Description               Avallable Actions     __________________________________________________________________________     RESTART   SYSTEMWatch AI-L just checked this monitored daemon.                                         None               the last 120 seconds, the daemon has died. However, in the               last 900 seconds, SYSTEMWatch AI-L has NOT attempted to               restart this daemon 5 times. SYSTEMWatch AI-L will now               attempt to restart the daemon, and will post an alert to the               system administrator notifying him of the restart attempt,               and whether the restart attempt was sucessful.     RESTARTBLOCK               SYSTEMWatch AI-L just checked this monitored daemon.                                         Unblock               the last 120 seconds, the daemon has died. Moreover, in the               last 900 seconds, SYSTEMWatch AI-L has attempted to               restart this daemon 5 times. SYSTEMWatch AI-L will no               longer automatically attempt to restart the daemon, and will               notify the system administrator via an alert of this problem.     RESTARTDISABLED               The configuration information supplied to SYSTEMWatch                                         None               AI-L specifies a daemon which doesn't exist Consequently,               SYSTEMWatch AI-L will not monitor this daemon.     __________________________________________________________________________      Each of the threshold values underlined in the above table is a default      value, which can be changed by the system administrator on either an      computer specific basis or on a network wide basis via the configuration      mechanism, as described above in the section on the config program.

The following actions are available to respond to problems detected by the daemon program:

                                      TABLE 31     __________________________________________________________________________     Action          Description     __________________________________________________________________________     Unblock          Clears the RESTARTBLOCK alert, and resets the number of restart          attempts to zero. This action is          meant to be performed after the system administrator has manually          corrected the problem which          resulted in the RESTARTBLOCK alert.     __________________________________________________________________________

The daemon program contains, for instance, the following database declarations:

                                      TABLE 32     __________________________________________________________________________     ENTITY           PROPERTY TYPE DESCRIPTION     __________________________________________________________________________     DAEMON           SEARCHSTRING                    string                         Regular expression search string to check for                         this daemon. This field is maintalned solely                         for reporting purposes.     DAEMON           LASTSTART                    string                         Time of last restart attempt. This field is                         maintained solely for reporting purposes.     DAEMON           BLOCKED  integer                         Field to track if the daemon is blocked from                         restarts.     DAEMON           COUNT    integer                         The number of times a daemon was                         attempted to restart since the beginning of                         the restart period. The update time for this                         field contains the value of the start time of                         this restart period.     DAEMON           RESTARTPERIOD                    integer                         This is the beginning time of the restart                         period. This field is actually a duplicate copy                         of the corresponding DAEMON.sub.-- COUNT's                         update time field, and is soley used for ease                         of reporting.     DAEMON           COMMANDLINE                    string                         Complete command line to restart process.                         This field is maintained solely for reporting                         purposes.     __________________________________________________________________________

purposes.

The routines declared in the daemon program are the following:

                                      TABLE 33     __________________________________________________________________________     NAME   FUNCTION     __________________________________________________________________________     restartDaemon            restartDaemon will attempt to restart a daemon which is not            currently running.            restartDaemon first searches the database to determine how many            times            SYSTEMWatch AI-L has restarted the specified daemon. If this            exceeds the threshold            specified in the configuration, then restartDaemon will post an            alert stating that the            daemon is blocked. Otherwise, restartDaemon will try to restart            the daemon, increase            the restart count for the daemon, and check to see if the daemon            restarted. If so, it will            post an alert statng that the daemon was sucessfully restarted.            Otherwise, it will post            an alert stating that the restart attempt falled.     __________________________________________________________________________

These are the rules declared in daemon:

                                      TABLE 34     __________________________________________________________________________     Rule Name            Initialization                        Condition           Then-Action                                                  Else-Action     __________________________________________________________________________     processUpdate            set state to DATA, get                        If the last time the process entity has                                            call the                                                  N/A            interval from configuration                        updated is older than the rule interval                                            getProcess                                            Info                                            function     ruleDaemon1            set state to EXCEP, get                        If the process entity has been updated                                            Attempt                                                  N/A            daemon search string,                        the last time this rule was checked, and                                            to restart            command line, restart                        is a daemon which this rule is monitoring,                                            the            period, maximum restarts                        the specified daemon cannot be found in                                            daemon.            in a restart period, and rule                        database's list of processes and the specified            interval from configuration                        daemon is not `blocked`     ruleDaemon2            set state to EXCEP, get                        If the process entity has been updated                                            Attempt                                                  N/A            daemon search string,                        the last time this rule was checked, and                                            to restart            command line, restart                        is a daemon which this rule is monitoring,                                            the            period, maximum restarts                        the specified daemon cannot be found in                                            daemon.            in a restart period, and rule                        database's list of processes and the specified            interval from configuration                        daemon is not `blocked`     ruleDaemon3            set state to EXCEP, get                        If the process entity has been updated                                            Attempt                                                  N/A            daemon search string,                        the last time this rule was checked, and                                            to restart            command line, restart                        is a daemon which this rule is monitoring,                                            the            period, maximum restarts                        the specified daemon cannot be found in                                            daemon.            in a restart period, and rule                        database's list of processes and the specified            interval from configuration                        daemon is not `blocked`     ruleDaemon4            set state to EXCEP, get                        If the process entity has been updated                                            Attempt                                                  N/A            daemon search string,                        the last time this rule was checked, and                                            to restart            command line, restart                        is a daemon which this rule is monitoring,                                            the            period, maximum restarts                        the specified daemon cannot be found in                                            daemon.            in a restart period, and rule                        database's list of processes and the specified            interval from configuration                        daemon is not `blocked`     ruleDaemon5            set state to EXCEP, get                        If the process entity has been updated                                            Attempt                                                  N/A            daemon search string,                        the last time this rule was checked, and                                            to restart            command line, restart                        is a daemon which this rule is monitoring,                                            the            period, maximum restarts                        the specified daemon cannot be found in                                            daemon.            in a restart period, and rule                        database's list of processes and the specified            interval from configuration                        daemon is not `blocked`     __________________________________________________________________________

13. actions:

When a problem is detected by SYSTEMWatch AI-L, the SYSTEMWatch AI-L client can be configured to automatically respond to the detected problem by initiating an automated action.

However, if the SYSTEMWatch AI-L client is not configured to automatically respond to a problem, the system administrator can use the SYSTEMWatch AI-L console to command a particular SYSTEMWatch AI-L client to perform an action in response to a detected problem.

The routines found in the actions program are the routines which are executed when the SYSTEMWatch AI-L client receives a command from the SYSTEMWatch AI-L console to initiate an action. These functions are generally front end functions which then call the appropriate (and related) routine described eariler. The actions program only contains these routines; it does not make any database nor expert system declarations.

The routines declared in the actions program are, for instance, the following:

                                      TABLE 35     __________________________________________________________________________     NAME       FUNCTION     __________________________________________________________________________     execUnBlock                This function performs the unblock action as specified in the                section on the                daemon program.     execDie    This function terminates program execution. This function is                called whenever the                SYSTEMWatch AI-L client receives a "die" message from a                SYSTEMWatch AI-L                console.     execReset  This function restarts program execution. This function is                called whenever the                SYSTEMWatch AI-L client receives a "restart" message from a                SYSTEMWatch AI-L                console.     execSchedule                This function is a front end for the schedule10, schedule25,                schedule50,                scheduleVIP10, scheduleVIP25, and scheduleVIP50 actions as                specified on the                section on the process program.     execNice   This function is a front end for the nice5, nice10, nice15,                and nice20 actions as                specified on the section on the process program.     execStopLoad                This function is a front end for the stopload action as                specified by the section on                the process program.     execStopTmp                This function is a front end for the stoptmp action as                specified by the section on                the process program.     execUnschedule                This function is the front end for the unschedule action as                specified by the section                on the process program.     execKill   This function is the front end for the kill action as                specified by the section on the                process program.     execAILTmpShutDown                This function is the front end for the tmpshutdown action as                specified by the                section on the swap program.     execCleanSwap                This function is the front end for the cleanswap action as                specified in the swap                program.     execAddSwap                This function is the front end for the addswap action as                specified in the swap                program.     execFSrmjunk                This function is the front end for the rmjunk action as                specified in the filesys                program     execFSrecom                This function is the front end for the fsrecom action as                specified in the filesys                program     doAction   Sends a message to a specified host and module, requesting                that it perform a                specified action with specified parameters     doDefaultAction                Given an alert, perform the default action(s) for the alert if                the default actions have                not yet been performed.     actAlertRefNum                Given an alert reference number and an action, translate the                reference number to                an alert-id number/host combination, and send a request to the                SYSTEMWatch AI-                L client on the appropriate host to perform the specified                action against the                specified alert.     execWall   Given a message string, executes the unix `wall` command with                the supplied                string.     __________________________________________________________________________

The actions program contains no rule declarations.

14. ruleinit

A program which contains the rules responsible for moving the expert system rule state from one state to another. The SYSTEMWatch AI-L expert system has two types of rule states. First, the expert system has an expert system rule state. Second, each rule has a rule state. The expert system will only test rules which have the same rule state as the current expert system rule state. When execRules is called, the expert system begins execution with the expert system rule state set to no state. The only rule in the expert system with such a state is the firstRule rule described below, so that rule is ensured to be the first rule actually evaluated by the expert system even though it has a specificity of zero.

Rule init contains no database declarations, nor routines.

These are the rules declared in ruleinit:

                                      TABLE 36     __________________________________________________________________________     Rule Name           Initialization                     Condition                            Then-Action                                      Else-Action     __________________________________________________________________________     firstRule           (none)    (always true)                            Sets the expert system                                      N/A                            rule state to DATA.                            This rule is the only                            rule in the expert                            system without its                            own state.     gotoDATA2           Rule state to DATA.                     (always true)                            Sets the expert system                                      N/A                            rule state to DATA2.     gotoEXCEP           Rule state to DATA2.                     (always true)                            Sets the expert system                                      N/A                            rule state to EXCEP     lastRule           Rule state to EXCEP                     (always true)                            Sets the expert system                                      N/A                            rule state to DONE.                            No rules have a                            state of DONE, so                            execRules returns                            after evaluating this                            rule.     __________________________________________________________________________

After the SYSTEMWatch AI-L client has read the 14 program files above, it reads the file containing the configuration information. In one embodiment, the file containing the configuration file is stored within the directory tree where SYSTEMWatch AI-L was installed. The information contained in that file is incorporated into the core layer's database, so that the rules can look up threshold values in the database.

Then, the SYSTEMWatch AI-L client reads the alerts and ignore actions which were stored on disk by a previous instance of the SYSTEMWatch AI-L client, and incorporates those alerts and ignore actions into the core layer's database.

Then, the SYSTEMWatch AI-L client enters the client loop. Inside the client loop, the SYSTEMWatch AI-L client does the following (See FIG. 9):

A. The SYSTEMWatch AI-L client reads the data and commands sent to it from any SYSTEMWatch AI-L consoles. As the SYSTEMWatch AI-L client reads command(s), it executes them, STEP 75. Note: One of the possible commands the client might receive is a command from the SYSTEMWatch AI-L console to terminate. If the client receives a terminate command, it first saves the current alerts and the ignore actions in effect, and then exits.

B. The SYSTEMWatch AI-L client checks the current clock time and against the time the last rule was checked by the expert system, INQUIRY 76. If the current clock time is greater or equal to the last time a rule was checked by the expert system plus the client poll interval, the SYSTEMWatch AI-L client sets the expert system rule state to an empty string and calls the execRules function, STEP 77. The client poll interval is a data found in the configuration.

The execRules function causes the expert system to run through its rules. Because of the way the rules are written in the 13 program files, the expert system will transition from the empty string state to the DATA state, where all the data collection rules will be checked, to the DATA2 state, where any post data gathering pre-processing rules will be checked, and finally to the EXCEP state, where any problem detection/resolution rules will be checked.

C. The SYSTEMWatch AI-L client calls the checkAlert function to escalate and clear alerts as necessary, STEP 78.

D. The SYSTEMWatch AI-L client then displays a list of current alerts, STEP 79.

E. The SYSTEMWatch AI-L client then sleeps for 5 seconds, STEP 80.

F. The SYSTEMWatch AI-L client then skips to step A of the client loop, STEP 75.

An Overview of the SYSTEM Watch AI-L Console

The task of SYSTEMWatch AI-L console, 21, is to receive notification messages from the SYSTEMWatch AI-L client(s) and communicate commands to any group of clients. Thus, the SYSTEMWatch AI-L console is a vehicle that a system administrator uses to monitor the status of the managed computers.

One embodiment of the structure of the SYSTEMWatch AI-L console is virtually identical to that of the SYSTEMWatch AI-L client. See FIG. 5. This is because the SYSTEMWatch AI-L console is also bifurcated into the same two layers as the SYSTEMWatch AI-L client. Thus when the SYSTEMWatch AIL console begins, it consists of the core layer reading a file containing a program written in the high level language which can be interpreted by the core. At this point, the database in the core layer has no data record definitions, and no data records. Similarly, the expert system within the core layer has no rules, variables, or routines. As the language interpreter portion of the core begins to interpret and execute the program, the first thing the program causes the core to do is to perform some housekeeping work. This work consists of ensuring that the communications mailboxes used by the client are set up. After the housekeeping is done, the program causes the core to read in a series of files. These files are also files with programs written in the high level language. As each file is read, the routines, data record definitions, and rules expressed in each file are incorporated into the database, expert system, and language interpreter of the core. The files read by the SYSTEMWatch AI-L console are the same files read by the SYSTEMWatch AI-L client. Thus, the SYSTEMWatch AI-L console reads, for instance, the following files in the following order:

1. worksets

2. configs

3. events

4. requests

5. coms

6. lib

7. alerts

8. filesys

9. files

10. swap

11. process

12. daemon

13. actions

14. ruleinit

Since these files are identical to the files read by the SYSTEMWatch AI-L client, there is no need to describe them again. For details, refer to the corresponding section on the description of the SYSTEMWatch AI-L client.

After the SYSTEMWatch AI-L console has read the 14 program files above, it reads the file containing the configuration information. The information contained in that file is incorporated into the core layer's database, so that the rules can look up threshold values in the database.

Then, the SYSTEMWatch AI-L console enters the console loop. Inside the console loop, the SYSTEMWatch AI-L console does the following (See FIG. 10):

A. The SYSTEMWatch AI-L console reads the data and command sent to. As the SYSTEMWatch AI-L console reads command(s), it executes them, STEP 81. Note: The commands and data send to the SYSTEMWatch AI-L console from a SYSTEMWatch AI-L client is composed of alert notifications from the SYSTEMWatch AI-L client, and certain data the SYSTEMWatch AI-L client sends to the console in response to a data request command issued by the system administrator to the SYSTEMWatch AI-L client through the console.

B. The SYSTEMWatch AI-L console then checks to see if its database of alerts has been updated, INQUIRY 82. If so, the console displays all active alerts, STEP 83.

C. The SYSTEMWatch AI-L console then sleeps for, for instance, 5 seconds, STEP 84, and jumps to step A, STEP 81.

Note:

One consequence of having SYSTEMWatch AI-L console, 21, use the same core layer, 33, as SYSTEMWatch AI-L client, 13, is that SYSTEMWatch AI-L console, 21, has the ability to perform the same data gathering, storing, analysis, and action as SYSTEMWatch AI-L client, 13. This means that SYSTEMWatch AI-L console, 21, can perform a network level analysis (i.e., analysis of data and conditions of several computers on a network, as opposed to SYSTEMWatch AI-L client, 13, which analyzes data on a rnanaged computer, 2) based upon data it can gather and problem alerts it recevies from SYSTEMWatch AI-L clients, 13.

In addition to the facilities described above, the SYSTEMWatch AI-L also provides two auxulliary components which is used with the SYSTEMWatch AI-L console. These two components are the SYSTEMWatch AI-L send facility (FIG. 11) and the SYSTEMWatch AI-L report facililty (FIG. 12), which are described below:

Overview of the SYSTEMWatch AI-L Send Facility

The SYSTEMWatch AI-L send facility is used by the system administrator to send a command to the SYSTEMWatch AI-L console located on the same machine as the send facility. The command sent is read by the SYSTEMWatch AI-L console, and if the command was intended for a SYSTEMWatch AI-L client, or a group of SYSTEMWatch AI-L clients, the SYSTEMWatch AI-L console will relay the message to the appropriate SYSTEMWatch AI-L client(s).

The system administrator may use the SYSTEMWatch AI-L send facility to perform a five types of functions:

1. To dear alert(s)

syntax: send clear <alert reference number(s)>

example: send clear 2 3

will clear alerts 2 and 3.

2. To ignore alert(s)

syntax: send ignore <alert reference number(s)>

example: send ignore 4

will cause alert 4 to be ignored

3. To add an owner to an alert

syntax: send owner <alert reference number>

example: send owner lars 5

will cause tell SYSTEMWatch AI-L that the user lars now owns the problem represented by the alert with an reference number of 5.

4. To tell a SYSTEMWatch AI-L dient on a specific host to initiate a specific action:

syntax: send do <hostname><action><optional parameters>

example: send do server1 fsrecom/usr

will cause the SYSTEMWatch AI-L client on the machine server1 to perform the fsrecom action on the/usr file system.

5. To tell a SYSTEMWatch AI-L client to initiate a specific action, specifying the SYSTEMWatch AI-L client and optional parameters implicitly by referencing an alert reference number.

syntax: send act <action name><alert reference number>

example: send act fsrecom2

will cause the SYSTEMWatch AI-L client which posted the alert which the local console has assigned reference number 2 to initiate a fsrecom action on the file system which developed the problem that cause that SYSTEMWatch AI-L client to post the alert.

The SYSTEMWatch AI-L send facility is implemented as a Unix shell script which starts up the same core layer which the SYSTEMWatch AI-L client and console use. However, the shell script causes the SYSTEMWatch AI-L send facility to use a different application layer, and passes the command line arguments the shell script received to the core program.

The application layer of the SYSTEMWatch AI-L send facility then reads the same request program which the SYSTEMWatch AI-L client and SYSTEMWatch AI-L console uses, STEP 85. This provides the SYSTEMWatch AI-L send facility with the necessary mechanisms to format messages and send them to the SYSTEMWatch AI-L console. Then, the SYSTEMWatch AI-L send facility simply parses the command line arguments the shell script received, STEP 86, formats a message, STEP 87, and calls the request function to communicate the command to SYSTEMWatch AI-L, STEP 88.

Overview of the SYSTEMWatch AI-L Report Facility

The SYSTEMWatch AI-L report facility is used by the system administrator to receive various reports from the SYSTEMWatch AI-L console located on the same machine as the report facility. While the SYSTEMWatch AI-L console always displays a list of the current problem alerts, the report facility provides the system administrator more flexibility in discovering what is happening with the group of managed computers. The SYSTEMWatch AI-L report facility accomplishes this by being a process dedicated to getting and displaying information from the local console (and through the local console, to the various clients).

The system administrator may use the SYSTEMWatch AI-L report facility to perform five types of functions:

1. To display all problem alerts from all SYSTEMWatch AI-L clients (just like the console alerts display)

syntax: report

example: report

will show a report display similar to the console alert display.

2. To display information pursuant to the parameters specified in a report file.

syntax: report <report file>

example: report files

will show a report display according to the criteria specified in the report file named files. Report files can specify which property/entity combinations to query data on, and filter that information by host.

Like the SYSTEMWatch AI-L send facility, the SYSTEMWatch AI-L report facility is implemented as a UNIX shell script which starts the same core layer as the SYSTEMWatch AI-L client and the SYSTEMWatch AI-L console. The application layer which the SYSTEMWatch AI-L reporting facility uses, however is different.

Referring to FIG. 12, the SYSTEMWatch AI-L report facility's application performs the following steps:

A. It reads the request and lib programs which are used by the SYSTEMWatch AI-L client and SYSTEMWatch AI-L console., STEP 89

B. Its sets up the window which it is running in by labeling the window's title bar accordingly, and by resizing the window if necessary, STEP 90.

C. It reads the report file to discover what types of queries messages it needs to send to the local SYSTEMWatch AI-L console. If no report file was specified in the command line to the shell script, it defaults to querying the local SYSTEMWatch AI-L console for all active alerts from all SYSTEMWatch AI-L clients, STEP 91.

D. The report facility then sends the query to the local SYSTEMWatch AI-L console and waits for the SYSTEMWatch AI-L console to send the query results back, STEP 92.

E. When the query results arrive, the SYSTEMWatch AI-L report facility displays the information in its window. If there is more information than could be displayed on the widow, SYSTEMWatch AI-L displays just the first page on the window, STEP 93.

F. The report facility then waits for a user comnmand, STEP 94. Commands can be used to quit the report facility, to scroll forwards or backward through the window if there is more data than what could be fitted on the window, or the user can cause the report facility to requery the local console.

G. Upon receiving a user command, the report facility checks to see if the command is a requery command, INQUIRY 95. If so, jump to step D, STEP 92.

H. Report facility checks to see if the command is a quit comand, INQUIRY 96. If so, the report facility quits, STEP 99.

I. The report facility checks to see if the command is a scroll command, INQUIRY 97. If so, scroll the report, STEP 98.

J. The report facility then skips to step F, STEP 94. 

I claim:
 1. A method of automatically managing a group of at least one managed computer and at least one process on said group of at least one managed computer, said method comprising the steps of:gathering data; analyzing the data to identify a specific computer condition; constructing an alert message identifying said specific computer condition; performing a set of validation tests on said alert message, said set of validating tests comprising;querying for a duplicate alert message existing in a database in which previously posted alert messages are stored; querying said database for an existing alert message associated with a computer condition related to, and having a higher severity than, said specific computer condition prompting said alert message; querying said database for an existing alert message associated with said specific computer condition which is being ignored; and querying said database for a previously cleared alert message associated with said specific computer condition within a predetermined time period; rejecting said alert message if an existing alert was found during any one test from said set of validation tests; displaying said alert message, when said alert message was not rejected during said validation tests, at the managed computer without inhibiting the managed computer from continuing its application processes, whereby a user is only presented with relevant alerts and no network traffic is used to retransmit irrelevant or redundant alerts; and controlling the operation of said at least one process by performing an operation selected from a group of operations consisting of:(a) stopping said at least one process for a predetermined period of time and restarting said at least one process automatically; (b) stopping said at least one process until the system load of said managed computer falls below a certain level and restarting said process automatically; and (c) Repeatedly changing the priority of said process such that said process uses more than a predetermined minimum of resources of said managed computer and less than a predetermined maximum of resources of said managed computer.
 2. A system of automatically managing a group of at least one managed computer and at least one process on said group of at least one managed computer, said system comprising:means for gathering data; means for analyzing the data to identify a specific computer condition; means for constructing an alert message identifying said specific computer condition; means for performing a set of validation tests on said alert message, said set of validating tests comprising;querying for a duplicate alert message existing in a database in which previously posted alert messages are stored; querying said database for an existing alert message associated with a computer condition related to, and having a higher severity than, said specific computer condition prompting said alert message; querying said database for an existing alert message associated with said specific computer condition which is being ignored; and querying said database for a previously cleared alert message associated with said specific computer condition within a predetermined time period; means for rejecting said alert message if an existing alert was found during any one of said validation tests; means for displaying said alert message, when said alert message was not rejected during said validation tests, at the managed computer without inhibiting the managed computer from continuing its application processes, whereby a user is only presented with relevant alerts and no network traffic is used to retransmit irrelevant or redundant alerts; and means for controlling the operation of said at least one process by performing an operation selected from a group of operations consisting of:(a) stopping said at least one process for a predetermined period of time and restarting said at least one process automatically; (b) stopping said at least one process until the system load of said managed computer falls below a certain level and restarting said process automatically; and (c) Repeatedly changing the priority of said process such that said process uses more than a predetermined minimum of resources of said managed computer and less than a predetermined maximum of resources of said managed computer. 